implement the feature to show the proper preview of the ".msg”and “.eml”files once saved within One Drive for Business.
When I show the preview of the file of“.msg”and “.eml once saved within One Drive for Business, all the Japanese letters(double-byte characters) in the files become garbled, and therefore I hope the feature to be implemented that enables to display the preview properly on the website.
We are based in Hong Kong and we also have an issue where some EML files can't be previewed in OneDrive for Business or SharePoint, we get an error "Hmmm.. looks like this file doesn't have a preview we can show you". We had a support ticket opened with Microsoft and they explained that those email contains characters that are not currently supported by email to pdf convertor and that is the reason they are not generating a preview.
The character from below mentioned languages are not supported.
They said there's no ETA or information available as of now that when it will be supported in the future. This is a by designed behavior which as of now could not be changed.
We're very frustrated with this response and the whole approach of generating a preview for EML files. Why even convert to PDF? EML files could be easily previewed in a browser. Besides, we can see a tiny preview in the document info pane, so why not use the same preview but bigger?
Our users very unhappy that they need to download every email to look at its content.
Office 365 Japan Support Team commented
I would like to add the same feature request for this post.
We also have a request to improve the behavior of the double-byte character texts are garbled when uploading ".msg file".(It is displayed in a normal state for a few seconds.)
So far, the user requires to download the file once and it takes a while, therefore I hope the feature will improve to display texts for ".msg file" with no problem on the web browser even the file contains double-byte characters such as Japanese. It would be great for the user's convenience if this feature can be implemented in near future.
Thank you for your continued support.