Fix the "Sorry, OneDrive can't add your folder right now" error message to say what the problem really is
Certain problems within the OneDrive client result in the error message "Sorry, OneDrive can't add your folder right now". Below this, it says "Please contact support".
I have had this message and contacted Microsoft Support, who were completely unable to help at all. The error message is very poor, as it does not adequately describe what the conditions are that are preventing OneDrive from adding a folder to be synchronised. The error message should inform the user why the folder cannot be added and provide a link to a help page to assist in resolving the problem.
See https://answers.microsoft.com/en-us/msoffice/forum/msofficeonedrivefb-msowin10/sharepoint-folder-onedrive-next-generation-sync/a1f46b54-1d90-4278-adae-dc1825e9864a for details of the troubleshooting I performed with Microsoft's help.
I've attached a screenshot showing the issue.
RupertP
shared this idea
34 comments
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Anonymous
commented
onedrive has two folders in c:\users\<username>
one is the onedrive c:\users\<username>\onedrive - company
two is sharepoint c:\users\<username>\companyfolder two ... is messsssed up when onedrive tried to create it
dir /q
blah <DIR> ... company
it should be
blah <DIR> NT AUTHORITY\SYSTEM company -
Carry Megens
commented
This can very well be a settings your own IT admins have configured, like in one of the comments below: "Remove restriction in OneDrive Admin Center that blocks synchronization for PCs non-joined to my on-prem ActiveDirectory. In the past, we added Local Domain GUID to restrict device sync.". So do consult own IT too and do make sure you are on latest OneDrive
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Anonymous
commented
Hi Michael, thank you for the suggested fix. I was having this problem over the last few days and was really stuck! - but thank you for the suggestion. I had tested that new functionality a couple weeks ago and it's come and bit me! I've told my IT team to remove the 'Add shortcut to OneDrive' button, it's really not useful at all.
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Michael Benadiba
commented
In my case the SharePoint Document Library which would not Sync and generated this non descript error message when the Sync button was pressed in the SharePoint website was caused by a subfolder of the SharePoint Document Library being previously added to "my files" in the users OneDrive for Business. Once i removed the link to that folder from the My Files in the users OneDrive for Business, i was able to sync the entire SharePoint Online document library normally by pressing the Sync button in the SharePoint Portal.
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Anonymous
commented
Z8usuue
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Anonymous
commented
Xkdhsu
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Whoa
commented
"What I figure out was that in the "Classic View" works..... just change to OneDrive Clasic viewe Online, and try it again, that's work like a sham."
This worked for me too, thank you. Switch to classic view in sharepoint and try to sync
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Anonymous
commented
So I fixed this by letting it sync to my C drive, then unconnected from the network. Copied the created OneDrive folder to my desired drive and it started syncing as expected
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Anonymous
commented
A WORKING FIX!
Hello all. This is how I fixed it.
Firstly uninstall onedrive.
Go to the microsoft onedrive portal (in my case Office 365) and click Sync.
ONCE THERE click install latest version. Press esc from the sync and press Sync once more.
This worked for me, WHY I HAVE NO IDEA but it did work. It's been driving me NUTS! -
Joey
commented
Here is how I solved it, I tried to put a onedrive account on a different drive than C drive.
1 Logout of all your onedrive accounts online from all your browsers and sign in the one that you would like to add to explorer from microsoft edge or whatever browser you have, make sure you are signed out..2 Go to users from C:/ and click on your account then go to local settings (you have to unhide folders) then Microsoft then Onedrive folder and open it, under settings you will see how many onedrive accounts you have, click to see first if they are all accounts that you still have, delete the one that is not in use anymore, if you click on any .ini file you will see the account email for you recognize the account.
3 While you're still in that settings folder:
If you have tried and failed to add the onedrive to your explorer before it would have created a folder , delete that folder because you will be installing a new one.4- Go to the drive that you tried to install it before and it failed, it left 2 folders behind that you will have to delete, the actual onedrive usually in blue color icon then there is a onedive temp folder, delete both.
5- Once you have done all these steps you are ready to install a new onedrive to the folder you tried initially to install it on.
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Nicolas St
commented
I Had the Same problem. My solution was : remove restriction in OneDrive Admin Center that blocks synchronization for PCs non-joined to my on-prem ActiveDirectory. In the past, we added Local Domain GUID to restrict device synch.
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Anonymous
commented
Same issue. And this is why I love DropBox and loathe OneDrive.
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Anonymous
commented
I have same issue plz can someone give the solution
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Anonymous
commented
Same issue for me. My personal drive is working but I can't add any other accounts.
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Anonymous
commented
Have the same issue, reset of onedrive or reinstall does not work.
Any soluitions -
Anthony
commented
Why can't I upvote this? I get a red circle when I hover over vote
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Joseph
commented
Still a problem in May 2020.
Fresh install of Windows 10, fully updated. Office 365. Nothing else installed on computer.
Bought a shiny new NVME drive specifically to run OneDrive on. Very frustrated that it doesn't work and doesn't even tell me what's wrong.
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Anonymous
commented
Hi, we have also the same Problem.
OneDrive4B
Client Version: 19.222.1110.0006 (the last one at the moment)What I figure out was that in the "Classic View" works..... just change to OneDrive Clasic viewe Online, and try it again, that's work like a sham.
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Your Name
commented
Still an issue with Windows 10 in 2020. Why are Microsoft so ****?
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Rana
commented
Resolve the issue by unlink the account from OnDrive --> Uninstall OneDrive from control Panel --> and reinstall by selecting the Sync icon on the portal. It will will then sync to the computer.
