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Fix the "Sorry, OneDrive can't add your folder right now" error message to say what the problem really is

Certain problems within the OneDrive client result in the error message "Sorry, OneDrive can't add your folder right now". Below this, it says "Please contact support".

I have had this message and contacted Microsoft Support, who were completely unable to help at all. The error message is very poor, as it does not adequately describe what the conditions are that are preventing OneDrive from adding a folder to be synchronised. The error message should inform the user why the folder cannot be added and provide a link to a help page to assist in resolving the problem.

See https://answers.microsoft.com/en-us/msoffice/forum/msofficeonedrivefb-msowin10/sharepoint-folder-onedrive-next-generation-sync/a1f46b54-1d90-4278-adae-dc1825e9864a for details of the troubleshooting I performed with Microsoft's help.

I've attached a screenshot showing the issue.

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RupertP shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    So I fixed this by letting it sync to my C drive, then unconnected from the network. Copied the created OneDrive folder to my desired drive and it started syncing as expected

  • Anonymous commented  ·   ·  Flag as inappropriate

    A WORKING FIX!
    Hello all. This is how I fixed it.
    Firstly uninstall onedrive.
    Go to the microsoft onedrive portal (in my case Office 365) and click Sync.
    ONCE THERE click install latest version. Press esc from the sync and press Sync once more.
    This worked for me, WHY I HAVE NO IDEA but it did work. It's been driving me NUTS!

  • Joey commented  ·   ·  Flag as inappropriate

    Here is how I solved it, I tried to put a onedrive account on a different drive than C drive.

    1 Logout of all your onedrive accounts online from all your browsers and sign in the one that you would like to add to explorer from microsoft edge or whatever browser you have, make sure you are signed out..

    2 Go to users from C:/ and click on your account then go to local settings (you have to unhide folders) then Microsoft then Onedrive folder and open it, under settings you will see how many onedrive accounts you have, click to see first if they are all accounts that you still have, delete the one that is not in use anymore, if you click on any .ini file you will see the account email for you recognize the account.

    3 While you're still in that settings folder:
    If you have tried and failed to add the onedrive to your explorer before it would have created a folder , delete that folder because you will be installing a new one.

    4- Go to the drive that you tried to install it before and it failed, it left 2 folders behind that you will have to delete, the actual onedrive usually in blue color icon then there is a onedive temp folder, delete both.

    5- Once you have done all these steps you are ready to install a new onedrive to the folder you tried initially to install it on.

  • Nicolas St commented  ·   ·  Flag as inappropriate

    I Had the Same problem. My solution was : remove restriction in OneDrive Admin Center that blocks synchronization for PCs non-joined to my on-prem ActiveDirectory. In the past, we added Local Domain GUID to restrict device synch.

  • Joseph commented  ·   ·  Flag as inappropriate

    Still a problem in May 2020.

    Fresh install of Windows 10, fully updated. Office 365. Nothing else installed on computer.

    Bought a shiny new NVME drive specifically to run OneDrive on. Very frustrated that it doesn't work and doesn't even tell me what's wrong.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi, we have also the same Problem.
    OneDrive4B
    Client Version: 19.222.1110.0006 (the last one at the moment)

    What I figure out was that in the "Classic View" works..... just change to OneDrive Clasic viewe Online, and try it again, that's work like a sham.

  • Rana commented  ·   ·  Flag as inappropriate

    Resolve the issue by unlink the account from OnDrive --> Uninstall OneDrive from control Panel --> and reinstall by selecting the Sync icon on the portal. It will will then sync to the computer.

  • Bhanu prasad commented  ·   ·  Flag as inappropriate

    Even i face the same issue and error details. @Microsoft - Please help and make it throw the error with proper message

    Thanks,
    Bhanu

  • Anonymous commented  ·   ·  Flag as inappropriate

    Unbelievable that this made it through the code reviews, let alone testing and in to live.
    UNBELIEVABLE!!!

  • Romano commented  ·   ·  Flag as inappropriate

    I know this is a old problem. I had this problem for 2 years, in my case it was not the onedrive client that was the issue nor that i was the office 365 tenant. What i did was go to onedrive classic and go to library settings.

    Look at your list of colums. Did u create a colum on your own? And is it set to required? If so delete that colum. When i did that.. it instantly solved my problem. I hope this helps. I tried alot of things. but this was the thing that fixed it for me. Regards Romano

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