Fix the "Sorry, OneDrive can't add your folder right now" error message to say what the problem really is
Certain problems within the OneDrive client result in the error message "Sorry, OneDrive can't add your folder right now". Below this, it says "Please contact support".
I have had this message and contacted Microsoft Support, who were completely unable to help at all. The error message is very poor, as it does not adequately describe what the conditions are that are preventing OneDrive from adding a folder to be synchronised. The error message should inform the user why the folder cannot be added and provide a link to a help page to assist in resolving the problem.
See https://answers.microsoft.com/en-us/msoffice/forum/msofficeonedrivefb-msowin10/sharepoint-folder-onedrive-next-generation-sync/a1f46b54-1d90-4278-adae-dc1825e9864a for details of the troubleshooting I performed with Microsoft's help.
I've attached a screenshot showing the issue.
RupertP
shared this idea
15 comments
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Rana
commented
Resolve the issue by unlink the account from OnDrive --> Uninstall OneDrive from control Panel --> and reinstall by selecting the Sync icon on the portal. It will will then sync to the computer.
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Bhanu prasad
commented
Even i face the same issue and error details. @Microsoft - Please help and make it throw the error with proper message
Thanks,
Bhanu -
Anonymous
commented
I have the same issue :/
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Anonymous
commented
Same issue, I don't understand how to fix this problem, please update!!
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Anonymous
commented
Same issue but don't get any resolution on same. Please update
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Anonymous
commented
Unbelievable that this made it through the code reviews, let alone testing and in to live.
UNBELIEVABLE!!! -
Romano
commented
I know this is a old problem. I had this problem for 2 years, in my case it was not the onedrive client that was the issue nor that i was the office 365 tenant. What i did was go to onedrive classic and go to library settings.
Look at your list of colums. Did u create a colum on your own? And is it set to required? If so delete that colum. When i did that.. it instantly solved my problem. I hope this helps. I tried alot of things. but this was the thing that fixed it for me. Regards Romano
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Christian Laforte
commented
I agree, whoever wrote this error message is an idiot.
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Derp.
commented
Still an issue in 2019.
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Nick Cheng
commented
I am also confused by why voting is closed on this. Providing comprehensible error messages is really helpful for users. I've now had three calls with Microsoft support where they weren't able to figure out why I was getting this error until finally someone determined that syncing folders shared by users in other domains doesn't work (not to mention that this basic functionality is one G-Suite started with so I'm entirely confused as to how it doesn't exist with OneDrive).
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Håkon K. Olafsen
commented
Why is the voting closed? This error message is completely useless. What support? Of the computer I want access to OneDrive from? Microsoft Support? "Domain" support? Who?
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Jericho
commented
Hi Microsoft, do you have update on this case?
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Anonymous
commented
Error is too vague and does not lead you to an actual solution. At least provide a code / reason or link to troubleshoot. It is hard to differentiate if this is a Service Deg, Tenant Misconfig or ODFB client issue
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Apostolos Georgas
commented
The same problem applies also for me. I can't synchronize my corporate drive from a non-corporate computer (from my home pc). The "Please contact support" doesn't really provides any help ...
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Anonymous
commented
We disabled synchronization for OneDrive for non-domain computer. We are regularly getting questions from our users why this is not working. The message "Please contact support" should explain why synchronization failed.
