OneDrive


Feedback by UserVoice

I suggest you ...

Default external sharing e-mail confusing for end-users

The default e-mail sent to an external user for sharing a document is confusing. The end-user needs to click the document name to be able to edit or open the document. This is OK, but the text directly below the document states:

This is a mandatory service communication. To set your contact preferences for other communications, click here.

Lots of end-users do click the link "Click here" and think this relates to the edit document proces. This is not the case, they navigate to an error page that states:

Sorry, that didn't work

You signed in with your Microsoft account

Solution
Please remove this confusing text and link!

Thanks in advance.

95 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Rob Quak shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    0 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...

      OneDrive Archive: OneDrive for Business

      Feedback and Knowledge Base