SYNC SPEED IMPROVEMENT - Desktop Sync Speed Makes Syncing Impractical
There have been several posts here before marked as "Boom It's Done" or referred to support. HOWEVER -- this is not a support issue, and I suggest you treat it as a serious problem with the product.
I have 1.45Mbps download speed (tested on speedtest.net) and it has taken more than a week to sync 2.4GiB of my files. According to a download speed calculator, this should take only ~ 4 hours. I have set my computer not to sleep to make sure the synchronization happens.
Please see some of the older posts that have been closed -- this is a major problem because it really makes it impractical to use OneDrive the way it should / could be used if it is that slow.
Do Business subscribers have that problem? I doubt it. Please look into this. I suspect that Microsoft bit off more than it could chew -- it was a bold move to promise 1TB of online storage with every Office 365 account -- it's what got me to subscribe. Now it's time to deliver on that promise.
We are always working on improving performance but we are really excited to share that we just turned on a major performance improvement in sync upload. The upload improvements apply to sync if you are running OneDrive on Windows 10, Windows 7, or Mac.
> when I run OneDrive on my Mac, it took over 2 hours just to "process" and "scan" files, using 100% of CPU during that period
Just want to clarify - there has been no file change but after a system restart, OneDrive still spends more than 2 hours to process and scan files. The software's logic is very poor. Things like rsync took only a couple of minutes to scan for any change. Bad software code I guess...
> It's really sad since you get so much for money
Well - that's the key point here - cheap does not equal to good / usable service. I see 10 TB of storage space available to me right now but how long would it take to actually upload 10 TB of data to OneDrive? That 10 TB storage claim is just marketing; I bet few consumers would actually be able to sync that much of data with OneDrive within any reasonable period of time. I complained so much on the OneDrive forum already but the end result? According to Microsoft's 1st level support, the slow sync speed is "my fault"... I can tell you that OneDrive can't even handle my 1.5 TB of files properly; Took weeks to upload the files via my company's 10Gb network link, and now everytime when I run OneDrive on my Mac, it took over 2 hours just to "process" and "scan" files, using 100% of CPU during that period. I complain, complain and complain, but Microsoft basically told me that I am using OneDrive wrong. Disappointed.
Andreas Fast commented
I've had it. I'm cancelling our office 365/onedrive account. Dont use Office programs enough at home to motivate the cost without functional onedrive syncing. Uploading is just way too bad. Web interface has decent upload, but windows sync program is just horrible(Windows 10), 3 GB in 48 hours on a 250/100mbit connection..
Going to OpenOffice and google drive until until onedrive becomes use able. It's really sad since you get so much for money.
I have the same problem! I had to zip every file in those folders I don't use frequently to speed up upload time. Still onedrive performance is extremely poor.
'a major performance improvement'? I have a Mac, the upload speed is simply ludicrous, I reckon it will take me over a month (!!!) to upload 10GB of files that I need on my Onedrive. I have a 1TB allowance, what on earth is the point of that? You simply CANNOT upload any files to Onedrive!!!!
Mark Whitworth commented
Just uploaded 7.5gb in two days; I have 97gb to go. This is a ridiculously slow speed. Perhaps MS should set a separate channel (not sure what else to call it) for those uploading for the first (or a major) time and those using the OneDrive for regular functions.
I've just got a new Dell XPS 13 with all the bells; on the Dell MS are so close to finally competing with the slickness of Macs but there's always something and OneDrive seems to be it. If they solve this problem it would make me comfortable continuing to rubbish Mac users, otherwise I'm going to have to stop!
This upload speed is ridiculous Microsoft. Like 90% of the people here we signed on to office 365 for the cloud space but between the constant interruptions and logging out due to long file names I have been unable to find some way to upload my critical family files, photos and videos for a number of months. In addition despite having a 5 mb/s upload I have been unable to get the files to my cloud space, not sure if it's the name thing/logging out issue but after WEEKS of sitting here trying to upload 100gb my vulnerable files still sit on my external drive. I've been impressed with the new moves by Microsoft and have switched my phone, cloud space and even picked up a Microsoft band (gave me a chemical burn where the metal touched my skin but that's a different issue). I'm trying to be a loyal customer here Microsoft but you're making it very difficult. You've got one more month before I find someone else (paying them more money but this service has been next to useless for file backup).
Totally agree, abysmally slow...
In an interesting turn of events, I had to reinstall Onedrive and Dropbox on the same computer at the same time.
Initially both Onedrive and Dropbox connected to the online service, and started pulling down files...then Dropbox got smart, and realised that another system on my network already had the ~10GB data that it would need...so it copied off that system at about 40MB/s - it was done in no time.
3 days later the 20GB from Onedrive finished downloading.
Also, to add to the pain, sometimes when you look at the Onedrive sync status, it'll say something stupid like "sync 1 hour ago", but you know you've modified a file, and you can log onto the web and see it there...why on earth doesn't it download it? You have to manually force a sync.
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Agreed, OneDrive is very slow to upload compared to other services. I'm on a slower satellite connection to begin with and it can take hours to upload 6MB to Onedrive whereas I can upload the same data to dropbox in a couple minutes, or email it for that matter.
Robert Zeff commented
I have a 500 Mbps up/down fiber connection with latency of under 6ms to Redmond.
Patches / downloads / MSDN subscriptions usually download at 50 100 Mbps.
But syncing is often very slow. I have reviewed all of the suggestions, metered settings, etc.
I have to say, though, OneDrive is a huge time saver for me as I work at home and office. I just wish it was faster.
Christopher Wilkinson commented
I find that uploading via the desktop clients is much faster than uploading via the web interface, so I have supported this to see an improvement in the web interface. Downloading is painfully slow everywhere unless you use a download accelerator such as IDM
Brent Ofenstein commented
Completely agree! Took 2.5 weeks running 24 hours a day on a 1.5 Mbps upload Uverse connection for 50,000 files, total of about 130 GB. It's way too slow to be practical!
siraj uddin commented
So agree. Downloading and uploading are incredibly slow. Thus overall syncing of anything and everything is very slow. As mentioned there seems be much smarter ways of syncing changes.
Especially considering the deep integration of OneDrive with Windows, syncing needs to be so much faster and much more rock solid.
I had to upload 385GB of data. Took me 3-4 days....
Alex Bangle commented
I have also experienced this, I have an internet connection that can easily download and does download files at 10-15MB/s, Onedrive I rarely see go faster than 1MB/s, this is awful when trying to view videos from my phone. They sync to Camera Roll, but then I have to download, forget trying to show to friends. I just have to download and come back in 30-60 minutes.
OneDrive - Consumer.
We have noticed that the sync client in windows is much more efficient at uploading and downloading of data than using the web browser interface.
Would be nice if the web browser upload/download feature was as effective as the sync client.
Agree with all on this post - Upload speed is horrendous and does not match competitors. Onedrive has some great features that ultimately made me choose the MS service but I may have to reconsider if the upload speed isn't improved. I already have a Dropbox account, Box account and Google drive...and I think the upload speed is better on all of them. I've been trying to upload 9GB for 3 days now...pathetic. I have an ATT high end fiber line and there's no way this should take 72 hours to upload.
MS really needs to address this. New features are nice but fast upload/download speeds are critical functions and core elements to get right to make the service practical. I cant wait days to get something in sync. I think you need to focus on the core first before adding new features. At the very least, the upload/download should be reliable and fast.
Ndi Simpson commented
I have ****** gigabit and I have uploaded 34.4 MB in 20 minutes. 86 GB to go.
I'm sorry, 34.5M. 38K files to go. ***** optic fiber, gigabit, 700-900 mbps to speedtest.net. Uploading at what appears to be 13K/s.
You are REALLY trying to get me a DropBox account.