Really fix Photo background uploading in iOS
I'm running the latest version of OneDrive on iOS 8.3 on an iPhone 6 Plus and this feature doesn't work as intended. Even with background refresh On and the location settings set to Always, I still have to manually open the app for new photos in my Camera Roll to sync to OneDrive. The only thing having Location set to Always gives me is a badge counter of how many photos need to be uploaded. It is never performed automatically. Please fix.
Additionally, I would prefer that automatic photo uploads from my Camera Roll to OneDrive be performed without leveraging Location Services. Letting it run in the background to collect new photos should be adequate.
Thank you for reporting. We are working to address complaints about iOS camera backup, and the best way to get an issue resolved is to submit your ticket through in-app support. This lets us use logs and personal account information to help debug the problem.
Our team will continue to make product reliability a top priority, and we use UserVoice to hear from our community which features you’d like to see the team work on next.
As a subscriber to 365 I would hope you would not alienate those of us who are on the apple platform. However - after a year of hassles - its clear - ONEDRIVE isn't the solution - perhaps I should consider buying more space with apple vs. Microsoft - even though theirs isn't perfect - AT LEAST IT WORKS...
How's is it going? The one thing thats work better on Windows Mobile 10
My one drive keeps loading , that's all that happens
Robert Mahoney commented
A year later and no fix?
Ridiculous and unprofessional.
Sebastian Lindenhaendler commented
Same problem here - Iphone 6. Have sent in-app feedback already. Pls help! problem seems to be very old ... may be its time now?
Any updates on this fix?
Todd Roberts commented
Still an ongoing issue for me, my wife and my family and friends!
I've reported it in app support as requested, whats the ETA on this one being addressed? Its been an issue for what i can gather thousands of people (and they are just the ones who complain) its really poor that MS can't dpend its time fixing its cloud storage bug.
Philipp Riedel commented
I am also having this issue for several days!
Still NG. Lol sorry
Never mind. Where it says camera upload, inside there is a "upload in background" switch and a few other options.
I just switched to the 6s an I'm having same issue
Paul Daly commented
This is not just an issue w/iOS. I normally don't complain about things like this, but Windows Mobile 10 support for uploading images to OneDrive really is abysmal. The OneDrive app shows a list of files, but doesn't include any actionable information on them. You'd think things like a thumbnail of the image, filename, file type (dng vs jpg would be nice because I only want the dng uploaded... onedrive in the cloud can resize it later) and filesize would be included so that if there were issues you could do something about it. Nope. You do see the file size, but only if the file is currently uploading. That's cute. How about all the other files? You just get a list of files w/one of two placeholder images. What is the difference in meaning between these images? No idea! If you have a backlog of images (which I always do because I have to poke the app to get it to upload most of the time), you can't reorder the images so that the ones you want access to from OneDrive get uploaded first. I get an error about not being able to upload a large file (a 5Gb 4k video)... thanks great... but every once in a while it tries to upload that video while i'm on my cellular connection. Why not respect the win 10 concept of a metered connection? Even if the file is infact to large, then let me flag it in some way to remove it from the list of files you try to upload. Seriously, take a ton of pictures and then navigate to the camera pivot in OneDrive. It is really bad. One of the reasons why I still like WP is the cameras on the Lumias. Don't ruin it by making me wonder if the pictures I'm taking of my family are not uploading.
For folks having upload issues, can you please submit the issue from with your app? Just shake to send. We will take a look.
It's now 2016, and all the bugs I read here online I still encounter on my phone. So nothing has been fixed since April 2015 and January 2016.
So we're 10 months waiting for 0 fixes.
That leaves me to the conclusion, that Microsoft doesn't want things to be fixed, or apple for that matter. Because maybe the issues reported are because of the iOS API and there's nothing MS can do then to complain at Apple. But since Google uploader seems to work fine on my 24.000+ photo/video collection....
So MS, either fix it or be honest and tell your users that you don't support your software running on iOS. I know you have some very fine programmers who can resolve these issues in 1 week.
Since it's alraedy 10 months instead of 1 week, I'm sure you simply don't tell your programmers about the issues.
So, be honest to your customers!
adam dao commented
As of Dec 26 auto-upload is not working for me. I do not know how to manually send the photos to One Drive as well.
Jeremy Cath commented
sadly 6 months on from the "redirect to support" comment this has still not been fixed. Makes paying for OneDrive storage a bit frustrating, was one of the things keeping me using Office/Exchange365 but maybe it's time to look at other options :(
Last night I installed OneDrive (version 6.3) and Google Photos on my iPhone 5S. I started the photo upload over WiFi on both, and put the phone to sleep. The next morning Google Photo's had uploaded all but 42 out of 998 photo's. OneDrive had only uploaded just 10 or so photos. After keeping OneDrive open for a while it uploaded another 100 or so photo's. However, from the uploaded photo's only a few of them had thumbnails. It is a bit difficult to view the photo's in your archive, if you have to constantly wait for thumbnails to download.
It is now evening again, and OneDrive still has 777 photo's to go. The Google Photos app on the other hand completed the entire upload sometime this morning, all the while correctly showing thumbnails. I installed both apps to see which would perform better. So far Google Photos has the lead - by a wide margin.
Please read TIM's story !!!!
That's the reason !!
Same happens with dropbox etc.
With regard to background uploading, I think the location service is a *must* on iOS so that the app can continue running in the background (e.g. detect new photos during a location change). I believe this is a "limitation" (actually, a "feature) in iOS to avoid runaway background processes that affect system performance and suck up battery in the background. My observation is that although the location service is on, the OneDrive app doesn't actually use a lot of battery (it is actually not using the GPS I think).
Also, my experience is that background upload in OneDrive actually works fine, including both photos and videos (even some relative large videos), when the phone is on the mobile network (3G or 4G in my case). I am confident that in my case most of the time OneDrive uploaded all the new photos and videos in the background while I am *not* connected to any WiFi network. However, when the phone is on a WiFi network, background upload simply does not work if the screen is off or the OneDrive app is running in the background. Reason? Again, this is a "feature" of iOS to avoid background processes sucking up all battery. Also, WiFi can be turned off by iOS when the device is in sleep mode (e.g. screen is off).
The above observation also applies to other photo backup apps such as DropBox, Amazon and Google.
So, if you want to backup all photos and videos using a Wifi network, run the OneDrive app and keep the screen on. Otherwise, iOS will kill the OneDrive app when it is running in the background.
I have 5.7.7 and still have this problem. Not sure what you are talking about.
Daniel Petry commented
Fixed in the latest version of Onedrive (5.7.4)