Give us back our storage
Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?
In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage. These customers will receive an email with redemption information early next year.
In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.
Miguel Tabera commented
1 TB is unusable for video, photo or editing professionals. Why not cut at 5 or 10 TB??? It will be better option...
I pay for an Office 365 account and think 1TB is reasonable for each user. However, why are you making us long time loyal customers pay for the abusers by reducing our free storage? It makes no sense. I got all that free space by being a loyal customer, and I'm getting rewarded by having MS leave a really bad taste in my mouth. In return you've reduced my max limit by less than a percent...is it really worth it??? Come on MS...
The worst decision EVER Microsoft! If you don't take this back, I'M DONE!!! No more WP phone, surface, etc!
This recent announcement is a bad move on so many levels. I am now planning on taking my camera roll backup to Flickr. I have been a pretty big Microsoft loyalist and have been evangelizing onedrive. With decisions like these, I can no longer, in good conscience, recommend your service
#MobileFirstFoolFirst sounds right..
That Guy commented
Seriously, I would love to recommend OneDrive, but I just can't anymore with this change. There are too many other services and this change makes it so that OneDrive is in no way better than any other storage unless you're already invested in it.
Lewis M. commented
Just punish the ones that are storing MASSIVE amounts of data. Don't punish the loyal users that stay within their means. This is just plain stupid. What's going on over at Microsoft? Remember the XB1 debacle? Remember that? Don't do that again. Think, McFly, think! **bonks on head**
MS needs a cold shower.
I'm currently moving my files over to Google Drive and I must say I like the interface better and it seems more responsive.
Why can Google offer 15 GB of "Google Drive" for free and unlimited space for Pictures in high Quality and MS can not? Do you want the to drive away the last WP loyal WP users?
Tony T commented
The blog post is almost as irritating as the change in service. It doesn't make sense. I can understand that the 'unlimited' claim may have been too bold and you need to put some limits on 'extreme' scenarios but why use this as an excuse to stiff light weight users, especially when this makes Google a better option.
If there really is some amazing collaborative experience that will justify this move you should probably explain what it is!
I'll be moving on from Windows Phone, Outlook.com and OneDrive unless the free offering changes are reversed. Going from 40GB (I'm using just over half of that) to 15GB is not acceptable.
There is hardly a reason now for people to use OneDrive over the likes of Google Drive or Amazon S3. The others offer better entry offers (5 GB is a joke. Skydrive offered more when it launched in 2007!) and are priced far better (50 GB @0.99$ vs 1.99$ here).
Microsoft, I want to be your customer but this action will drive people away!
I'm definitely not getting a 950Xl now.
Removed al my files from OneDrive and will no longer use it. Goodbye Microsoft!
I can understand the limit reduction, however it would be a wise move to match the competing services storage
I have an Xbox, a Surface, laptop and deskop running W10 Pro. I have been eager to get a windows phone once my iPhone kicks in. I think I will stick to my iPhone, I'm a student, have 15gb free and would get 30gb if I got a phone with W10M. Now I can only get 5gb despite being such a loyal Microsoft customer?
I WANT to use your services Microsoft, I want to have a unified environment, please let me and please reward me for being such a loyal customer.
Please stay relevent, if anything more free storage should be available, not 3 or 6 times less.
I have removed all my files from OneDrive, and won't use it again.
Joshua Lowery commented
There is a reason I switched to using Onedrive vs dropbox and google drive. The flexibility and the amount of free space. Remember all those ads about MS being for artists? Well guess what, my folder full of my files that I write music with is over 5gb. Not cool.