Give us back our storage
Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?
In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage. These customers will receive an email with redemption information early next year.
In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.
If Microsoft reverses their free storage position, then 15 Gb will not be enough.
The only reason I pay for Office 365 is to have unlimited OneDrive storage. If I lose that, I might as well pirate Office and save myself the $10 a month,.
Why would you screw everyone over like this? Do you want people to leave your platform? Because that's how you get people to leave your platform. Seriously, this cloud first idea is obviously not important to MS. Thanks for giving me another reason to regret sticking with my WP. If I leave WP, I leave all of my Microsoft accounts. I will not take them to a new ecosystem. You fucked me here why wouldn't you do the same there?
Such a shame, really. MS is going to lose a lot of WP if it follows through with the cuts.
Let us have a minimum of 15GB!!! I think this is something most people can life with,
DJ Miller commented
Phones: automatically back up pictures to OneDrive. Apps and the phone itself back up data to OneDrive.
PCs and tablets: integrate OneDrive into the OS to make it ridiculously easy to store files there that can be accessed anywhere.
Groove Music: allow (and promote) uploading all your music to OneDrive for universal access from all devices.
Xbox: make it easy to share pictures and clips via OneDrive. Allow easy uploading to OneDrive from Upload Studio with a single click.
This move severely cripples all of these services and benefits that make it worthwhile to be in the Microsoft ecosystem. Stop it.
This is ridiculous. You'll lose (and have already lost) customer loyalty over this decision. Do you always need to make at least one terrible decision a year?
How can I possibly trust you anymore, Microsoft?
My camera roll is already up go 10G. Give us back what was promised!
Why does this entail removing the storage from those long time users and removing the camera roll. Slap in the face for devoted users of your products.
Lee Pickersgill commented
So the average storage is 5.3 so you are moving more people into the paid for bracket. This is very disappointing and just done to make MS a bit of money which I can see backfiring!
I want to use all my votes on this. A completely insane move that is going to drive people, such as myself, away from Microsoft products and services
Those users that were mentioned in the blog post didn't abuse anything.
They had unlimited storage, how can they store too much? Unlimited = unlimited.
Reduce unlimited to 10TB. Don't lower the free storage and keep the current plans.
Give the 'abusers' of your lies a year to move their data to Google Drive.
Cristi Oprea commented
You advertised something and you don't keep your promises..why in the world we should use another ms service again? I get it that you can't store unlimited data, but now, my lumia will have only 5 gb of the 30 promised :). Also, your IOS and Android users are on the same boat as us, windows fans :). And please, don't forget that you want people to sync data via onedrive to computers, laptops, tablets and smartphones, well, good luck with promoting that now. Bye bye, onedrive, i'll switch to the competition not because i can't pay, but because you threated us bad with empty promises.
2900 votes and no response from Microsoft. Meanwhile, ideas with less than 200 votes get a response.
Honestly, MS better match what Google Drive is providing... and most probably raise it.
Today Microsoft made me lost the trust on the company.
Not because they are doing limits to the virtual space, because they are reducing too of current users. If you are so aggressive, with current users, we can`t trust in you.
In the future, I will choose another company without history like this, you are doing now what you did with Windows Phone 7. What is really, really sad.
Straw that broke the camels back. I don't use many apps I prefer solid hardware and functionality in my phones. Taking away my storage and therefore my integration between my phone and computer makes them both useless. I will be taking a serious look at the Nexus line today.
David M. commented
I can somewhat understand the rollback from your commitment to "unlimited" storage. But a reasonable position to take would be the current 1TB of storage for Office 365 users.
The rollback of storage for camera roll storage is a terrible disservice to your customers.
This announcement kills Microsoft's credibility in this market. You might as well start making plans to shutter OneDrive.