Give us back our storage
Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?
In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage. These customers will receive an email with redemption information early next year.
In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.
This is a crazy move, one of the best things about Windows Phone was the OneDrive integration and saving photo's and videos to the cloud immediately. I have more then 5gb in photos there from WP7 days and now they will start to delete themselves.
Meanwhile I also have a SurfaceRT and W10 laptop, not to mention a second Lumia phone for when I travel / backup - all of these are seriously affected by this stupid move.
I can see many people leaving Windows Phone because of this, one of the only real benefits we had left.
Don't tell me to buy Office365 for 1tb, I have Office 2013 which is fine for my needs and I don't need 1tb but the 30 I already had is fine to last me a few years.
Please clamp down on the people who abuse the system or reduce the unlimited to something more reasonable.
I'm seriously considering getting rid of my Outlook.com email and moving to Gmail.
Stuck with Microsoft for ages, stuck through WP7.5, WP7.8 and being left behind for WP8, stuck through the inconvenience of no apps, supported them all the way (despite heavily critcising) because I thought they were actually, slowly, on the right path, and they were generally a firm that looked after their customers [WP7.8 aside]. This was the last straw for me. I regret buying my Xbox last week as the main reason behind that was being so heavily invested in Microsoft's ecosystem. My next phone will be an iPhone. My next tablet will be an iPad. I'll buy a PS4 (which I wanted anyway) and I'll move my pictures to Flickr. All I want left is my Windows 10 PC.
Not gonna buy any Microsoft product because i don't have any trust in them. Ditching my lumia 730. Going for nexus, Google providing unlimited photos storage and full of apps in the Google play store. Why! Wait for for windows 10 mobile. Its nothing for me if u just waste my 25 gb storage
1) you should warn the people that are not playing things fair and not following the rules
2) Cut down the amount of OneDrive space for the users that are included by the previous statement
But do NOT punish the 99% of fair users!
Jari Savolainen commented
I bought Lumia phone for 30 gigs of cloud storage from onedrive and now they are taking it away. I cancelled a pre-order for Lumia 950XL just to make a point what I think about this decision. Literally I have brought hundreds of customers to Lumia product and now that direction will change.
this is a horrendous move. It basically made Microsoft lose every single advantage over other competing cloud services, there is no reason anymore to choose onedrive over others.
It's a major blow for a company that claims to be "mobile first, cloud first".
Guess I am going all in with Google now.
Terrible, terrible, terrible. So here I am telling everybody how great MS is, extras you get for getting a windows phone and BAM! all gone! Terrible. Even though I hate the other 2 (G & A) we are moving there. Sorry MS, you did it again...
I hope this is a Halloween prank, played a little late. Microsoft, please come clean on this. Don't give me another reason to drop the MS ecosystem
And when i remember i always laughed at people who used Dropbox or Google Drive...I recommended your product to so many people even though it had serious problems with mobile app.
What's enough it's enough. It's not about "who gives the most free storage" anymore. The Microsoft starts acting erratically. I can't trust in their commitment or decency anymore. How many times they changed names, EULAs, TOS' of their apps and services. What if they decide that Win10 isn't "free" anymore?
I guess i've had it enough. Will look for a more stable and predictable platform.
Fire the jackass who approved this change, in the end he'll have lost you a ton of customers
It is your right to pull the rug away from under my feet and it is my right to stop supporting your eco system. This is the final straw. Goodbye Office 365 subscription, goodbye planned Surface Pro 4 purchase and goodbye planned Lumia 950XL purchase. This isn't how you treat your LOYAL customers and fans! I waited and waited for you to get your sh..., uh, stuff together, Microsoft, and now this!
I agree with Ian S. Be competitive MS. Don't just cap space for every single user.
As many said above, you just giving people new reason to leave Microsoft ship ... After the disappointment, Windows phone/Lumia was ... Maybe time to look on Android or iOS side ...
Subham Roni commented
Are you crazy microsoft!!!
You guys ruined my day.... Decreasing storage to5gb isnt helping anyone! Hypocrisy at its height. Lumia advertisements has 15gb/30gb of free storage all over them...
Wow... Never should have bought a lumia i guess or used Windows 10.
Google drive gives 5Gb free without even using android...
This is absolutely frustrating. I used to recommend onedrive as a top cloud storage service, because of the amount of free storage. And now it's gone?? Come on, people, be serious...
If Microsoft cannot provide true unlimited storage, they shouldn't advertise it at first. If Microsoft (still) wants to provide unlimited storage but for "collaboration" and "productive" use only (or whatever Microsoft thinks how customers should use it), then why not just contact those users who "abuse" the unlimited storage offer and tell them to stop/ slow down? (Note that I quoted the term "abuse" because I don't think it is a kind of abuse, unless OneDrive ToS stated clearly that users cannot use the unlimited storage for putting movies/ DVRs/ whatever Microsoft think inappropriate).
Microsoft needs to understand that this is a disaster. Look at the competitors such as Google Drive, they offer 15GB for free, and OneDrive offers 5GB only? It is true that there will be paid storage plan, but why should people pay for OneDrive? What does OneDrive do but Google Drive cannot? (Let's ignore those privacy concerns for a moment; people should understand that once you put files on the Internet, those files no longer under your control.)
A 8GB USB drive isn't even that expensive nowadays, I really don't understand why free quota has to be reduced.
"Cloud first, Mobile first" sounds more and more like a purely slogan (rather than work on it) because such bad decisions are pushing users away from Microsoft cloud services.
Free 15 GB is absolutely necessary. I set my mother-in-law up with a Lumia 640 (8GB storage) and a HP Stream mini, with 32 GB storage. The justification was that her only real files are picture she takes on her phone. She could just store them on OneDrive and view them anywhere. Now to do this she will have to pay to keep it going. Completely changes the cloud first prospect I pointed her to.
Mattias Cibien commented
I use OneDrive since the name was Live SkyDrive. With this move I certaintly move to the competition as I have more space on box.net and dropbox.
Please back off with that decision.