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Give us back our storage

Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?

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    Ian S. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    closed  ·  Douglas Pearce responded  · 

    In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
    While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
    Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
    For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage.  These customers will receive an email with redemption information early next year.
    In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
    We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.


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      • Thomas commented  ·   ·  Flag as inappropriate

        This is an act of fraud. I earned my 10 TB for being a customer. After giving it you take it. There has to be fraud in that. I want my storage back. If you don't want to offer it anymore that's fine. But I want mine back.

      • Matt commented  ·   ·  Flag as inappropriate

        This is ridiculous and why Microsoft is becoming increasingly irrelevant. I have been a big advocate of OneDrive and Skydrive before that. I dropped other services because OneDrive provided me 10TB that i have used for a few years (now have 4.5TB on OneDrive). Now, with no warning, my account is going to be shut down in June for being over a 1TB limit. Great job of driving people away. I was considering getting a surface, but not anymore. And I will be cancelling my Office 365 subscription- the most useful part is now useless.

      • updog commented  ·   ·  Flag as inappropriate

        Where the **** is my 10TB of storage?! Thanks for ripping me off again Microsoft!

      • Mathew McMorran commented  ·   ·  Flag as inappropriate

        Absolutely unacceptable Microsoft! Earlier Today I started with 10TB and now I'm reduced down to 1TB!! No warning, nothing. How are they even allowed to do that? I have been using almost 5TB of storage and now their going to freeze my OneDrive with all my files?!?!

      • Chris commented  ·   ·  Flag as inappropriate

        I too am now cancelling my Office 365 subscription due to your decision to punish all users for the abuse of a small minority via this blanket downgrade in storage space. I have a 3.5 TB photo archive which I cloud synced with OneDrive for years. Now that you can no longer meet my storage needs I am switching to Amazon Unlimited storage at half the price of my Office 365 account.

      • Stev Gibson commented  ·   ·  Flag as inappropriate

        Well, with minimal upgrades or changes to Office 365 Apps, and this 90% reduction in offline storage, you just lost an Office 365 customer. Worse than that, I'm going to find it hard to recommend the product any longer to my customers. This limit can't affect 5% of your customers, so it's clearly symbolic - or, just as bad, profit-driven in a punitive way. Bad business decision, for sure.

      • Pete commented  ·   ·  Flag as inappropriate

        The free storage that was available for backup of photos on WIndows Phone was the primary reason that I used OneDrive. Now after this reduction, one of the core features (online photo backup) of the phone has been removed. With the removal of the radio in WIndows phone, the removal of the hardware camera button and the removal of Nokia innovation and quality phones, what possible reason do people have for choosing a Microsoft solution? I will NOT pay for a backup service, I will simply find another free alternative and when the time comes, I will NOT be considering another Windows Phone (been a user since Windows Mobile 6.x) and I will be moving to another platform. I will NOT be paying Microsoft any more money.

      • Robin commented  ·   ·  Flag as inappropriate

        When I save someting from onedrive. I can't find it in the dialog box thqt you use to save a file to?

      • Abe Howard commented  ·   ·  Flag as inappropriate

        I didn't get the memo about the One drive promotion to my outlook email account and just lost my 15GB of free storage. Please help me get it back. This has caused a really big problem for me and I feel blindsided. I use all Microsoft devices include a Windows phone and tablet.

        Please help me get it back.


      • Anonymous commented  ·   ·  Flag as inappropriate

        Here is the issue Niko, Microsoft's own Service Agreement, point 4c, reads as follows: "When there’s something important to tell you about a Service you use, we’ll send you Service notifications to the email associated with your Microsoft account or, for Skype notifications, your Skype account." This Microsoft failed to do, not once, but twice; first when they took the decision to change the storage limits and then again when they relented to pressure and provided a "promotion" to allow users to keep their allocation. Neither the original notification nor the promotion was communicated by email and that is in direct violation of their own terms of service. In so doing they angered a lot of their users and have lost a lot of their previously very loyal fans (including me). Instead of just dealing with the few people who were abusing their "unlimited" offering, they took out their anger on all their Windows Mobile users in removing the camera roll. As I see it, the writing is on the wall, Microsoft is all but irrelevant in the mobile space, and this decision was done nothing but aid the decline of Windows 10 Mobile.

      • Niko commented  ·   ·  Flag as inappropriate

        Hmm,just a thought , how come something is yours when you get it for free :) Come on , grow up :)

      • Hey Google :) commented  ·   ·  Flag as inappropriate

        I too am angered at Microsoft's ludicrous decision to eliminate the camera roll. So now the time came to upgrade my phone contract and I decided bin my Lumia 830 and move to Huawei P9 instead, and I couldn't be happier with my decision. I now get unlimited, high quality backup of all my photos by Google and I don't have to see the stupid "Your OneDrive synchronisation has been paused" messages any longer. That is all I wanted ... synchronisation of my photos on the MICROSOFT phone that I BOUGHT that included a camera roll at the time of purchase. Thanks to Microsoft's greed they have now lost me as a client for ever.

      • Chuck Riney commented  ·   ·  Flag as inappropriate

        Your decision to chop one drive and then take on the idea of arranging out photos into albums, can't handle the me intrusion. Moving everything to Google drive after 7 years of service here. Likely will move email, calendars and all

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have been a loyal supporter of Microsoft products for many years, but this move of Microsoft to take back data that they had previously given to their users is just simply WRONG. For the last two years I have had a Nokia Lumia 830 and have been happy with it, but what I am not happy with is the camera roll that I got when I bought my phone been taken away! What have you possibly gained by this Microsoft, except alienating your loyal fans. I have complained about this here, I have waited for Microsoft to acknowledge there mistake and restore the allocations to all users. I got so tired of my Nokia phone telling me that the camera sync is paused because guess what, the 5 gig limit is reached! I have had enough and have given up now ... I will never buy a single Microsoft product again thanks to your refusal to listen to your disgruntled users. Bye-bye, Microsoft!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I've been away from OneDrive due to an accident last January and a subsequent surgery in May. I'm only just now prepping to get back to continued education and discovered that my OneDrive is over the new limit. The files are still there in the OneDrive, but I can't download them to my computer because they won't open after waiting for a very long, slow downloading process to finish, or move them to another cloud. They are READ ONLY. I had a pet die last winter, and my only videos of him are on my OneDrive...so please tell me Microsoft, how can I get my files back?

        I'm not really interested in paying for MS office 365 subscription since I purchased MS office 2016 for a low price through the University. I had paid for a 365 subscription to use on my iPad and laptop, so I could access documents from either device, but I couldn't install it on the laptop without first removing, and losing, the Office 2016 download I purchased. Since my laptop is the machine I need for papers and taking online exams/quizzes, I let the 365 trial expire on the iPad because it was useless and would never 'play nice' with documents I created in my paid Office 2016. Any other options?

      • Keyon O'Brien commented  ·   ·  Flag as inappropriate

        Im sad to say that i had 150 gb storage yesterday and now its all of a sudden 5 gb max, im only 37 gb over the limit (7000 files and more). I'll just be using google photos from now on and i cannot recommend onedrive to anyone anymore due to the low storage. Im only in high school and i dont have a job or money so its not like i can easily pay for onedrive...Its all good now though...cuz google saves the day as usual!

      • Hub van Helden commented  ·   ·  Flag as inappropriate

        Dear Microsoft,

        as a loyal customer, having an original xbox, 2 xbox 360, an xbox one, 2 Lumia phones a Surface RT tablet, a xbox live gold subscription and many more products I was very displeased that my Onedrive was reduced to 5 gb. Furthermore I was never personally approached by Microsoft that this would take effect. I am very displeased by this discussion. if I would have know that you would reduce my Onedrive space I would NOThave chosen another Microsoft phone or tablet. Please check my email to verify that I indeed purchased all these products,

        yours sincerely,


      OneDrive: OneDrive.com

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