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Give us back our storage

Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?

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Ian S. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
closed  ·  Douglas Pearce responded  · 

In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage.  These customers will receive an email with redemption information early next year.
In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.


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  • Nico commented  ·   ·  Flag as inappropriate

    Ridiculous decision. One large reason to take a lumia phone was the 15gb extra on storage for the photos. When this is being reduced to max 5gb there is no reason to use any lumia anymore and ill go look for other options. And android seems to make a good chance with 15gb free data storage.

  • Dieter commented  ·   ·  Flag as inappropriate

    I've been taking pictures with various Windows Phones for years now and now use more than 5 GB of OneDrive Storage. Now I need to pay for anything over 5GB of storage? I guess I need to get rid of some of those precious moments, tucking them away in some shelved backup external HDD, where I will hardly ever see or share them... Not cool.

  • Martien commented  ·   ·  Flag as inappropriate

    OneDrive Storage was going to be a "feature" not an "option" for Office 365 users, MS said earlier this year, so much for that dream!

    I understand a limit of 10 or even 1 TB per account, but this giant step back is unfair to most people who use OneDrive...

  • Anonymous commented  ·   ·  Flag as inappropriate

    As a long time user of cloud storage, I was very happy when Microsoft started to push SkyDrive. 15Gb and later the 15Gb for picture storage was what I wanted. I even started to say to people they should get SkyDrive (later renamed to OneDrive) instead of Google or DropBox. But with only 5Gb, OneDrive offers me less than what DropBox does. At least with DropBox I can really share folders with others. Which means that as soon as my various promotions end, I'll take a year subscription to DropBox instead of OneDrive.

  • Johan commented  ·   ·  Flag as inappropriate

    I understand that people that uses 75TB of data for dvd etc is too much. Why affect all OneDrive users if you also could downgrade the unlimited users to 1TB. That is fair for everyone.

  • Sander commented  ·   ·  Flag as inappropriate

    One of the best things of the Lumia devices is the extra 15Gb OneDrive storage for photos. This makes Lumia the shiny one star of all phone brands. It is a pitty to see it is now becoming as gray as all the other ones.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Oh dear, why punish every OneDrive user instead of only the guys who went over the top?
    I guess it's time to switch to another storage service..

  • kurwa commented  ·   ·  Flag as inappropriate

    yo wtf microsoft this is fucking bullshit. i'll definitely switch to another cloud service if this will be pushed through.

  • Mibo commented  ·   ·  Flag as inappropriate

    Thus this is Satja's 'cloud first' vision? It is really a shame that Microsoft has nothing learned from the past; first offering bonusses and then make you pay does not result into goodwill from your customers. M$ could have easily implemented a fair use policy, that would only affect the 2% that is ruining it for the whole community, but would have a dramatic impact on costs. 5 GB is not interesting and realistic in 2015 anymore. Well, back to Google Drive then :-).

  • Daniel M commented  ·   ·  Flag as inappropriate

    This is the question...Why makes us pay for those who went over the top???? Microsoft should penalize only those users with disproportionate storage, I have only 2 TB and do not think that is disproportionate to some users with 75 TB , I do not think my account 2TB make the system unstable and possibly i do the accounts of 75 TB . I think 5 TB or 10 TB capacity is sufficient for the vast majority of users.

  • Kazufumi commented  ·   ·  Flag as inappropriate

    The storage of 15 GB or more for free accounts is very attractive for non-Windows users.
    With it, I thought I can recommend Windows devices to my families with this very nice service.
    Because most of my family can't organize pictures they uploaded to the cloud.
    So, without the 15 GB of storage for free, there's no advantage for users as a service.
    If your company's storage is almost full, I think you'd better to limit the unlimited account to up to 10 TB or less, and advertise great free 15GB.

    Thank you for reading this option.
    And how do you think about it?

  • Anonymous commented  ·   ·  Flag as inappropriate

    How can I continue back up my image on my Lumia 1020 with only 5gb of storage? What was the purpose of my purchase then? To copy every single file everyday?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Don't revert the free storage from 15GB to 5GB and eliminate the camera roll bonus. The current amount of storage provides a considerable advantage over iCloud and the rest of your competition.

  • David Grim commented  ·   ·  Flag as inappropriate

    I purchased onedrive for the unlimited storage rollout that was to "continue over the coming months." It's been a year since the announcement. Can we at least get an update on this?

  • Michael Halberstadt commented  ·   ·  Flag as inappropriate

    I'm collecting screen grabs of Microsoft One Drive promises ( and suggest you all do the same. I really honestly don't know why this isn't newsworthy like the VW diesel scandal. Microsoft a huge company promises something in public, zillions of people buy their product, only to find months later that they will be told only in private that that product was never available.

    It would be like you rented a car to drive from SF to NYC and were stranded in rural Kansas when you passed the 1,000 mile mark. But you (the car company) said unlimited miles... I'm sorry sir, whatever our ad said, it's 1,000 miles. Would you like to buy more miles at $.3 each?

  • Michael Halberstadt commented  ·   ·  Flag as inappropriate

    After reading the OFFICIAL OneDrive blog post about unlimited storage ( , I purchased a Office365 year subscription. This was a few months ago.

    Today checking the sync errors I found that I was getting an error that my OneDrive was FULL. I contacted tech support and they acknowledged that the posting was real, but I still only get 1tb of storage. Their fix was I could buy more space.

    I purchased this plan because it offered unlimited storage. There is no retraction on the page, presumably people are still signing up thinking that's what they will get.

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