Give us back our storage
Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?
In November we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.
While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.
Office 365 Home, Personal, and University subscriptions will continue to include 1 TB of storage. Any subscriber who received additional storage as part of our unlimited offer will keep it for at least 12 months. For anyone unhappy with the decision to not offer unlimited storage, we will offer a full refund.
For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage. These customers will receive an email with redemption information early next year.
In addition, for our biggest fans who have been loyal advocates for OneDrive, we are adding a new offer that lets you keep your existing 15 GB of free storage when the changes happen next year. If you also have the 15 GB camera roll bonus, you’ll be able to keep that as well. From now until the end of January, you can sign up to keep your storage at the link below.
We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated. Thank you for sticking with us.
Alberto Lamadrid commented
I recently received some emails stating that my account will be reduced now to 5GB and looking at my account it shays that now it has 10GB temporary bonus. I started looking online about this and I see that some users were notified before and that allowed them to take action to have the plan extended.
However, I did not receive such notification. It seems the issue is due to the fact that I have my account language in spanish. I contacted the microsoft one drive team, but I never heard back, even though I sent repeated emails.
Today I see they just went ahead and reduced my space. They have an offer to have a one year subscription, which requires a form of payment that assumes I am in Mexico - I cannot change the country, nor the state.
Overall this is incredibly unfair and outrageous. How come having the setup in a different language excludes you from all normal notifications you should give to your customers!!
Please contact me as soon as possible to rectify this issue and figure out what to do
MS has managed to **** off it's loyal customers.
This time with it's BS One Drive changes,.. again.
Good riddance MS, as you have been slowly over the years been migrating me over to your competitors.
One Drive was your last product I will be leaving for good.
Dirty filthy thieves and liars. I will do everything I can to change my company's policy to use an operating system other than the dishonest Microsoft. I am also selling my Xbox on eBay and getting a PlayStation. Ugly marketing went too far this time
Roman Air commented
Marketing /liars. You really failed. I had 30gb, now 5. You like a girl with "weather mood" syndrome. Go fu** yourself.
I was not informed anything about this promotion. The first email I received from Microsoft is the notification about shrinking the storage this April. Why? Please reopen the promotion. Thanks.
Is this some kind of joke Microsoft? I wasn't told ANYTHING about this, I sign in today to find out I only have 5GB and the 'promotion' to get 15GB+ has conveniently ended.
Either reopen the 'promotion', give us back our storage or I like many others am going to go and use another service. Absolutely appauled.
Gordon Chan commented
Just decided to replace all my family's phones to Android. I have about 6 top range Lumia phones and they are due to upgrade. Microsoft is giving me zero reason to stay on and it is quite unfair to drag my family down with me.
Just a insight for those of you owning shares in Microsoft. Get out now. Don't wait for Fairfax to offer to buy your shares as a last resort.
Gordon Chan commented
Microsoft's latest actions to reduce/cancelling the, so called, Loyalty Rewards are apprehensible at the very least. There should be an public enquiry about this and a partition with signatures to voice our dissatisfaction is totally warranted. There should be a public riot or a simple boycott.
On the other hand, why do we care if Microsoft have people who are so determined to proof that they are do better than Blackberry and not listening to their own/existing consumers. If MS only own 5% of the mobile phone market, why not strife to be totally irrelevant? I have been a loyal supporter of Microsoft Phones and still am (or rather maybe at this stage). With pure determinations, I have steered my whole family, including my parents, away from Apple iPhones and iPads AND Android phones. Tried to settle them into a Microsoft account and using OneDrive to lock them into the eco-system. I consistently talk about the positive aspect of Microsoft eco-systems and their pure-heart determination to catch up with Apple and Google.
Tell me, all you Microsoft bean-counters and marketing gurus, have I done the right thing by my family and friends? Is it time to give up and join the leading groups and not continue to suffer the indignity of not having day-to-day apps that Android and iPhone users enjoy? Should we continue to be loyal to MS when this loyalty is not returned respectfully? What do you do with friends like these? The answer is simple....don't you think?
HERE IS THE LINK TO MY PHOTOGRAPHIC EVIDENCE OF BEING OPTED-IN TO KEEP MY ORIGINAL STORAGE AMOUNT:
PLEASE ADD VOTES UNDER THE "VOTE" FEEDBACK PAGE. MAYBE MICROSOFT WILL RECONSIDER THEIR CURRENT POLICY OF INDIAN GIVING AND RENEGING ON THE ELECTRONIC CONTRACT OPT-IN OFFER THAT PEOPLE DIGITALLY SIGNED LAST YEAR (WHICH GRANDFATHERED YOU IN ON YOUR ORIGINAL STORAGE LEVEL).
Sheldon Irving commented
I lost my 30GB too, reduced to 5GB !!!
in the past I had 25GB, and was reduced to 7GB even though I opted in (never got an email though). Had to fight to keep it, and never won. I was under a gig so they didn't offer it me back. Once again I am loosing my 30GB. I was using Office Live Spaces and I had 25GB when it became skydrive and when they had sync. Been a long time. had Hotmail since the 90s
Angry User #72431 commented
Everybody boycott Onedrive. Microsoft keeps making terrible business decisions, messing over their customers without regard to their feelings. If you didn't want to keep doing this, you shouldn't have started in the first place. Nobody would've complained. But when you make a promise, you cannot take it away without making people mad and showing your true colors. Business decisions need to be make with secondary consequences in mind, or you will reap the results of your bad decisions. I will let everybody I know make sure to never to use Onedrive, or trust MS. I had 40GB of free storage, I was loyal user, and it's all taken away because of somebody who didn't think about secondary consequences.
Bye Bye Microsoft! Unbelievable. Moving all my photos to Google. I'll probably even end up buying storage from Google or Apple, but NEVER will I buy from Microsoft!!! How on earth could doing this to your users be considered a good business move?
Here is a short transcript showing an OneDrive escalation agent not accepting the photographic proof: [OneDrive: Problem report #30099-207043]
From: OneDrive help + feedback <email@example.com>
I just wanted to review everything here. We made no changes to existing accounts until Early 2016, the only changes that happened in Late 2015 were the announcements, and we stopped the Camera Roll Bonus at that time for new accounts. Existing accounts kept their storage through all of 2015.
We won't require the video or the screenshot but thanks for the offer. I am going to have to reiterate the offer is for Office 365 Personal for 1 year. Let us know if you would like to take advantage of it.
Have solid proof (screen captures) of opt-in (from last year) for 15GB free space on OneDrive, opt-in not honored after examining evidence.
There are users who have OPTED-IN and are losing their storage. They had either 30GB (Camera Roll Bonus + Base Storage) or 15GB (just Base Storage) and are being reduced to 5GB for no reason. They have followed all of Microsoft's instructions, they OPTED-IN, they followed all the instructions on: https://onedrive.uservoice.com/forums/262982-onedrive/suggestions/10524099-give-us-back-our-storage
In this case, this user (me) has proof of all of this, but I am being reduced to from the 15GB (Base Storage) to 5GB (Base Storage) after qualifying and doing everything Microsoft asked.
I contacted tech support several times and they just attempted to sell me Office 365 instead of acknowledging the digital OPT-IN that was completed last December before Christmas.
I have attached a screen capture of my OPT-IN. I also have many technical support transcripts (which would take up too screen space to post here).
Why am I, along with other people losing their space after they followed all the rules. We have dotted all the "I"s and crossed all the "T"s. What is the deal? I even have the pictures to prove it.
May I please have a rational explanation why this is happening, even if you refuse to give me my opted-in storage back?
(Under this ONEDRIVE FORUM -> SEARCH FOR 15GB to see the photograph or SEARCH FOR
"Have solid proof (screen captures) of opt-in (from last year) for 15GB free space on OneDrive, opt-in not honored after examining evidence."
Guilherme Castro commented
Very inconsistent the decision to reduce the space in OneDrive, rather than build customer loyalty. I was very dissatisfied with the drastic reduction of my storage limit for negligible 5GB.
I recorded my dissatisfaction.
Stefano Maniscalco commented
Cara microsoft io ho un lumia 925 che ho comprato perchè mi avete detto che tanto la sim non serviva visto che avevo 15 gb gratis su onedrive e ora me li togliete?
Allora vi porto il cellulare e mi aggiungete una slot per una microsim???
Por que não limitaram apenas as contas ilimitadas, sendo que as contas gratuitas já eram limitadas?
Descaso com que usa o serviço, o que vai acontecer que em massa muito usuários irão migrar de serviço e comigo não será diferente!
Totally frustrated - afraid of losing files from my PC. Next computer will be a MAC! I am an Angry windows user.
No problem . I switch to Google drive too which gives us unlimited photo storage and the 15GB. I used to use Onedrive app in my Android. Now, not anymore. Thanks for helping us.