Have solid proof (screen captures) of opt-in (from last year) for 15GB free space on OneDrive, opt-in not honored after examining evidence.
There are users who have OPTED-IN and are losing their storage. They had either 30GB (Camera Roll Bonus + Base Storage) or 15GB (just Base Storage) and are being reduced to 5GB for no reason. They have followed all of Microsoft's instructions, they OPTED-IN, they followed all the instructions on: https://onedrive.uservoice.com/forums/262982-onedrive/suggestions/10524099-give-us-back-our-storage
In this case, this user (me) has proof of all of this, but I am being reduced to from the 15GB (Base Storage) to 5GB (Base Storage) after qualifying and doing everything Microsoft asked.
I contacted tech support several times and they just attempted to sell me Office 365 instead of acknowledging the digital OPT-IN that was completed last December before Christmas.
I have attached a screen capture of my OPT-IN. I also have many technical support transcripts (which would take up too screen space to post here).
Why am I,along with other people losing their space after they following all the rules. We have dotted all the "I"s and crossed all the "T"s. What is the deal? I even the pictures to prove it.
May I please have a rational explanation why this is happening even if you refuse to give me my opted-in storage back?
Thanks for reporting. This promotion has been closed for a long time now. We really do need to have you reach out to support from the website. The way to do this is to click the ? in the header and then Email Support.
Greg Hilton commented
I have exactly the same issue. I remember going to this link to ensure I kept my space as I emailed my family reminding them to do so and the email is dated 12th Dec 2015 https://preview.onedrive.com/bonus/