Tell us the account you want to use to open _vti_rpc
I am using my Office 365 version of the Outlook suite, whenever I save a file using Word/PowerPoint/Excel etc on my personal onedrive this popup appears.
This issue has been reported in the forums as well at the following location:
I experience this issue on multiple systems, steps to replicate:
Link personal Onedrive
Link business Onedrive
Attempt to save a file to personal onedrive
Popup shows up: "Tell us the account you want to use to open _vti_rpc"
Thread has been open for 2 weeks and no solutions have been found.
We’re sorry to hear you’re seeing an issue. Please connect with Office support for help on this.
Ryan CrawCour commented
this is a known issue -
Office says ignore it for now, they are working on resolving the issue on their end.
D Powers commented
I am having the same problem, and now PowerPoint on my home computer is frozen on that screen. Any fixes yet?
john Little commented
After weeks of looking for a solution, I found that MS is working on it:
I also recommending unticking "use office 2016 to sync office files I open" in onedrive settings to save yourself a lot of pain. Seems to get rid of this error too.
I reinstalled Office and OneDrive and it went away for a couple of weeks, only to reapear now.
This is still happening. I don't know if my files are saved or not. I'm having to save to the local PC then upload to OneDrive. It is not accepting my password.
I have not "upgraded" to 1700 version of Windows.
This seems to occur if you're using a VPN. I can't even open OneDrive.com if VPN is connected.
Richard Zaat commented
Same issue here, just started happening today
Wow, what a spectacularly unhelpful comment from Admin Doug Pearce, which basically boils down to "ask someone else"
Matthew Doucette commented
This is happening to me now too.
It is a known issue and Microsoft is working to fix it
me too... recent several days... it happened, but never before... really annoying
I am also having the same issue, on ALL of my devices, both with O365 and full suite installation. Its getting REALLY annoying... Please try to get this issue some attention in the MS Office development for a speedy fix.
Jorge Barata commented
Same problem. O365 all products (word, excell, powerpoint).
Yi Min commented
Me, too, same problem.
Same here. I resolved it by signing out and signing in again so far. Hope it helps you guys. Refer to https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_365hp/tell-us-the-account-you-want-to-use-to-open-vtirpc/b9168b98-4bb0-4e7c-b216-5ea345e4eda7?auth=1
Having the same problem for last few weeks.
Jose Henrique commented
Worried that my work won't save properly.
Jaap Brasser commented
Tested again with the new Monthly Channel build:
Version 1708 (Build 8431.2079 Click-to-Run)
Problem is back.
Jaap Brasser commented
I just upgraded to the new Monthly Channel build:
Version 1708 (Build 8431.2070 Click-to-Run)
In this build Autosave has been greyed out and set to off, so the issue no longer occurs. So while I don't get the pop up anymore functionality has been removed from the product. So it seems that the problem has been acknowledged but at the moment a workaround has been implemented. Let's hope this will be addressed in the new build.