iOS Camera Roll Backup Bug
Not all of my images/videos in my camera roll are successfully backed up in OneDrive for iOS even though I have the Camera Roll Backup feature turned on and the status says "up to date".
I ended up having to copy all the images off my iPhone to a PC and do a folder diff with my OneDrive CameraRoll folder. What I found was occasional photos taken between Aug 2014 an Jan 2015 were not present in my OneDrive Camera Roll.
Before manually finding the differences, I was able to visually spot some missing photos in the OneDrive app. I tried signing out and even deleting and reinstalling the app to see if it would pick up the missing photos, but it didn't.
Please fix, it was very unnerving to think I almost lost photos by deleting my iPhone Camera Roll because I thought it was all backed up to OneDrive
Anonymous
shared this idea
Hi, folks. We know about this issue and are working on it. The best way for us to help you is to have you send feedback (and logs) directly from the app. You can shake your phone or send the bug report through Settings / Help & Feedback.
152 comments
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Jokuh
commented
What is the status MS? Why are these guys not responding anymore?
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Rolando R
commented
4 years later and this issue still exists?
I think it’s about time MS takes note of Google Photos and follow suit.
Right now I can’t trust that this backup works because it doesn’t backup all my pics nor do I know which of my pics or videos have not been backed up.
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Anonymous
commented
Any progres on this issue? Have it to
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Pasmer
commented
I can only help you to delete the photos from iPhone.
As it happens, I did this last week -
Anonymous
commented
Uploaded photos from iPhone X to OneDrive and it reflects in details a 1/1/70 date?????? What the ****? Now my sort is all out of whack . . . .
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Dale Bowman
commented
The following article did it for me: https://support.office.com/en-us/article/Use-OneDrive-on-iOS-08d5c5b2-ccc6-40eb-a244-fe3597a3c247
Turn on the auto upload. If you are syncing your IOS and PC, this can take a bit the first time. Some people say it uploads the oldest first; I watched and there actually seems to be no reason for the order - I found them populating any way it wanted.
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Susan B
commented
I have used Dropbox for years. No issues. I thought I would give OneDrive a chance, but this is a real problem.
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Loraine Baxter
commented
I can't find camera roll to change it so my photo's will upload when I take them and also get photo's that didn't upload like it should.
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Den
commented
Why are videos showing up on the Onedrive iOS Photo tab (located at the bottom)? I am also getting "updated photos" taken more than two years ago showing up in this tab two days ago. I didn't even take these pictures with my iPhone! This is really frustrating. I tried changing the Camera Roll folder, reinstalling the app. Still the same. These anomalies do not appear when I access Onedrive online, only in the app. Also, why can't I designate a specific folder for my camera uploads?
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alinajetly
commented
There was also this problem on my iPhone mobile. But i found one thread and solved my problem. https://www.howtoisolve.com/best-way-to-backup-all-iphone-data-photos-contacts-camera/
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Anonymous
commented
God I give Microsoft so many chances -- I want you to do things well I really do. But this app -- yikes.
Compare scrolling through years of photos quickly to google photos and it's like night and day. Now I find that random photos aren't syncing with no reason why. I'm a paid 365 user and googles free service does it better? Yikes
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lg
commented
Yep, I have the same problem on both an iPhone and iPad. Takes forever to backup. The problem started with the last onedrive update. If not solved soon - I will look at other options.
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Anonymous
commented
My phone'OS is android. T have the same question.
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Anonymous
commented
Thank you ! This problem really upset me. I pay for this service just because of this function!
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Sandi
commented
Same problem and it's 5/21/17. How long does it take to fix this issue?
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nick
commented
I'm trying to save videos from my one drive to my phone and after it says downloaded and saved its not in my camera roll? How do I fix this please help!
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Kathryn
commented
I have this problem as well. I've found that I can force the photos to back up to OneDrive if I go into iPhoto, select the missing photos, and use the "share" feature to add to OneDrive. As iPhoto is preparing to send them, OneDrive will notice they're there and start backing them up, so you can then cancel the add to OneDrive in iPhoto. It's annoying, but it's a workaround... I really hope this gets fixed soon!
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Michael
commented
Got the same problem... Trying to find the photos that the iPhone app claims have been backed up to my OneDrive.
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Anonymous
commented
So 'up to date' backup doesn't really mean after all?
As this has been broken for 2 years, isn't this plainly misleading users, giving false confidence?
On the strength of that incorrect report customers myself included, deleted files from their device not realising some had not been backed up at all.
So back to google I'm afraid....
Shame, as apart from this major issue, OneDrive personal is excellent.
Unfortunately before discovering this bug I recommended it to quite a few friends who trusted my judgement...
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Brad Green
commented
Here it is 2017 and this problem still exists! What is Microsoft doing?! My photos were taken 2 weeks ago. I first tried to update it a few days later! My software is up to date.
