iOS Camera Roll Backup Bug
Not all of my images/videos in my camera roll are successfully backed up in OneDrive for iOS even though I have the Camera Roll Backup feature turned on and the status says "up to date".
I ended up having to copy all the images off my iPhone to a PC and do a folder diff with my OneDrive CameraRoll folder. What I found was occasional photos taken between Aug 2014 an Jan 2015 were not present in my OneDrive Camera Roll.
Before manually finding the differences, I was able to visually spot some missing photos in the OneDrive app. I tried signing out and even deleting and reinstalling the app to see if it would pick up the missing photos, but it didn't.
Please fix, it was very unnerving to think I almost lost photos by deleting my iPhone Camera Roll because I thought it was all backed up to OneDrive
Hi, folks. We know about this issue and are working on it. The best way for us to help you is to have you send feedback (and logs) directly from the app. You can shake your phone or send the bug report through Settings / Help & Feedback.
Jeroen Baas commented
Yay! fixed: What's New in Version 5.7.4
• We will now automatically upload photos that were missed earlier, and enjoy improvements to camera backup including better background uploading.
I can confirm the fix worked for me.
I had the same problem and I even deleted all my pictures on the phone thinking that Microsoft had it covered with the OneDrive camera backup.... please get me my photos back Microsoft!
Thanks for thread - I will hold off purchase of Office 365 subscription. Planned on moving all pictures from Google as don't like compression and my drive getting full.
Thought I found perfect solution!
Jade Sambrook commented
I took a burst of 14 photos on my iPhone 6 (ios 8.4) and the OneDrive app (5.5) uploaded 7 of the 14 photos.
Furthermore 7 of the photos were blurry and 7 of the photos were in focus and OneDrive only uploaded the seven blurry photos.
This means that in this case OneDrive was only 50% successful in uploading the photos (7 out of 14).
This is unacceptable for a cloud service. OneDrive is unreliable, I am going to have to stop using it and cancel my Office 365 subscription.
Why was this issue declined by the Admin Douglas Pearce? How about fixing it. You've been aware of the problem for quite some time and you havent done anything to rectify it.
Dustin Smith commented
Version 5.5/IOS still having problems with skipping Photos in the Upload and there is no way to get them re-sync'd. For whatever reason, although it thinks its uploading the pictures they never appear and the app marks the photos and sync'd (which they are not) and it marks them because it thinks they are already there. Time to check the code PM's..you've got some problems here..
Douglas, Is there any recommended work around for this problem.
I have the same problem as Fredrik L. I have version 5.5 since July 31st but some of my photos are not backed up.
Yiyi Sun commented
Photos and videos my friend sent to me via AirDrop are not uploaded.
Fredrik L commented
this is still not fixed. I've had 5.5 since 31st july, but i took some photos yesterday that have not been uploaded even though it says it's finished uploading.
What to do? Reinstall the OneDrive-app and reupload everything?
Apparently the photo skipping bug has been solved in version 5.5, even though THERES NO REPORT OF IT IN THE VERSION LOG (God, you do make everything difficult, why Microsoft, why?)
I tested it several ways, no photos were skipped, even though the metadata is still being messed up (some photos are not in order, they're scrambled).
I even deleted the app, took a new photo, reinstalled the app and it backed up only the remaining photo. Gotta do some more testing, but this seems a step forward.
This should be mentioned in the version logs, that's just unethical.
Kenny Kant commented
This scares me.. I was getting ready to get rid of Dropbox and jump all in to Office 365 Home Premium / OneDrive 1TB and pay yearly.. *** I am now putting off this purchase *** specifically because of this thread...
*** Waiting to spend money. Please fix or give the user base some more comfort level.
OneDrive 5.5 (released yesterday).
1) photos metadata are not saved properly. All photos that were saved, had new timestamps, very different from the original ones.
2) burst photos are not saved. Only the automatic chosen photo is saved. Unlike Google Photos, that saves all the photos separately, OneDrive saves only one.
3) can't yet comment of photo skipping bug, it might have been solved, but the photo backup is still useless if metadata are not maintained correctly.
Over eight months that we've been reporting this bugs in Microsoft forums. Keep up the (not so) good work.
Chad Pickett commented
This is a MAJOR FLAW! I totally depend on OneDrive to backup all of my photos, but now I see that it's skipping all photos saved (from a text or otherwise). These would be some of the most important pictures on the roll - deemed important enough for somebody to send them to me and for me to save them to my roll. Who know's how many pics I've lost thinking they were backed up. Now it's just a huge mess. Once again, I commit to MS only to be severely disappointed by a MASSIVE functionality flaw (that they are aware of yet don't fix). It's soooooo frustrating working with MS sometimes!
Any news on this as May 2015 was the last time it was acknowledged there is a problem by Microsoft.
I've sent them feedback from the app. Had a reply by e-mail from Shivam on 8th July 2015, I sent further information and no reply, I assume they are still working on a fix. It would be nice to hear back, much like when my customer at work expects something I keep them updated with progress.
Georg Scholz commented
Daniel Petry, your link is targeting the background upload issue. But this bug here is targeting the "skipping files" bug. Since it has been declined, I am opening a new bug report here again.
Please Microsoft, don't "decline" it - keep it open until it has been fixed. It is a major bug which makes the app unreliable. This is especially catastrophic for a service which claims to be a "backup" service.
Since Douglas "closed" this topic, I started a new one. Vote!
Dominic, they have been aware of this bug for more than six months. Don't expect a fix. For all that matters either OneDrive is abandoned or the engineers are very, VERY incompetent. There's no excuse for not having fixed a bug like this after six months.
I have the same issue.
Onedrive says that all photos are up to date and yet photos after 26th April 2015 in my camera roll are not backing up. I believe this date was when I upgraded my iphone 4s to the new IOS 8 software, I have today upgraded to IOS 8.3 and still not fixing the issue. I have tried turning off and on the auto photo upload settings and nothing seems to work to fix this issue.
This is a paid service, please can you look into this issue ASAP and resolve.
Douglas Pearce do you have an update on when this is going to be fixed? To me it seems strange sending bug reports and feedback when the phone thinks everything is ok "Camera Upload Up To Date".
Daniela Palumbo commented
Same problem here. Almost deleted all my photos thinking they were backed up. Fix it asap please