OneDrive

Welcome to the OneDrive UserVoice. This is your place to suggest the features you’d like to see us add to OneDrive.

For support or issues with your account please submit your issue directly within the product. You can shake your mobile app or tap the ? then select “Email OneDrive support” from the website.

While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 100 votes. Thanks for joining our community and helping improve OneDrive.

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  1. onedrive web always stalls/hangs after uploading few files - hangs on "uploading *** items" for ever (win 10 chrome and Edge and IE)

    I am trying to upload my photos to onedrive via the web. I don't do it via the windows sync app as I don't want this folder synced as its too big.

    I know all the fragile problems with onedrive, and can confirm that:

    all my file names are < 8 chars + ".jpg"
    None of the filenames nor folders have any chars other than ascii
    There is only one level depth (a directory with files in it)
    I have 300GB of space left in my 1TB (so its not a space issue).
    Files are all < 10MB, so its…

    257 votes
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      5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    • onedrive web always stalls after uploading few files - hangs on "uploading *** items" for ever (win 10 chrome and Edge)

      i am trying to upload my photos to onedrive via the web. I dont do it via the windows sync app as I dont want this folder synced as its too big.

      I know all the fragile problems with onedrive, and can confirm that:

      all my file names are < 8 chars + ".jpg"
      None of the filenames nor folders have any chars other than ascii
      There is only one level deapth (a directory with files in it)
      I have 300GB of space left in my 1TB (so its not a space issue).
      Files are all < 10MB, so its…

      236 votes
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        3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      • Office files OneDrive sync issues since latest update of Windows

        Since the last Windows update, I have seen inconsistent OneDrive behavior with Office files:
        - Even though "Use Office 2016 to sync office files" is turned off, Office still tries to directly upload files to OneDrive when closing a file
        - Much frequent occurrences of the "You now have two copies of a file" when saving office files, which force to waste time in cleaning up the duplicated files.

        For the first issue, I temporarily changed the "Use Office 2016 to sync office files" to on, then back to off. That seemed to have stopped the upload to OneDrive while…

        129 votes
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          25 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Back .txt Text Editor Option

          On OneDrive.com, add back the option to edit text files. Starting around 12/20/17, the option to Open and edit a text file by right clicking disappeared.

          However, it's possible to get back to the editor by using part of the link below.

          https://onedrive.live.com/?v=TextFileEditor

          Please fix this bug as this is a key functionality to edit simple text files.

          62 votes
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            3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to play videos on the onedrive.live.com website

            When trying to play any video files (.mp4, .wmv) on the onedrive.live.com website, an error message shows up stating "Sorry, there was a problem loading the video.", even though these videos can be played without any issues in the desktop and mobile OneDrive apps.

            Link to a video on my OneDrive where you can see this: https://1drv.ms/v/s!AvSN6tDNHWpYkJMF4JZdo-ey04GqEg

            12 votes
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              0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            • Support underescore in file sync. Its ridiculous not supporting it

              Onedrive states it supports underscore and yet when I try and sync it the sync fails. Please fix

              4 votes
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                0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
              • Case-sensitive filesystem support for OneDrive sync. Seriously, it's past 1985... Wake up!

                Case-sensitive filesystem support for OneDrive sync, on Mac. Time to get in this millennium!

                17 votes
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                  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                • Please fix MIcrosoft update bug...

                  OneDrive creates a temp file called aria-debugger. It's huge...40 g bytes, and keeps growing, grabbing all the free space on the hard drive.

                  80 votes
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                    9 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  • 2 votes
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                      0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                    • Videos no longer play in browsers

                      Videos uploaded from an Android phone no longer open in browsers (Edge, IE11, Chrome). All my videos play fine using a desktop video player, but when uploaded to OneDrive there's just an error 'sorry, there was a problem loading the video.'

                      This might have something to do with video formats, because it only affects videos taken with the Nokia 8 Android phone, where videos I've uploaded previously that worked no longer open in browsers, but videos taken with an old Windows phone (Nokia Lumia 925) still work fine. Both are mp4 though.
                      There's a workaround in Chrome, by enabling 'load…

                      4 votes
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                        1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sync is not fast enough

                        Uploaded file from Android took 5 minutes to appear on my desktop app. Dropbox sync is instantaneous why not one drive

                        1 vote
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                          0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                        • Multiple Xbox Game Clips Only Partially Transfer

                          So I talked to a few reps earlier today & they advised that I was contacting "Microsoft Office" support rather than OneDrive support but the website said it was OneDrive support, I then told them that I had issues with transferring clips from Xbox to OneDrive & there was no error code or visible glitch. I told Doug & Kim & whoever else I talked to that I know for a fact that because of the "proof" & the visual evidence that I witnessed is that the Upload Queue clearly transferred the clips, but when I checked them on the…

                          1 vote
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                            0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                          • When I unlinked and relinked a PC that was having sync issues, colleagues say I mass deleted items that were "available when online" to me

                            My PC was failing to sync new changes in OneDrive for Business. I would save changes to a file locally, then the file's status icon would show "sync pending" but in the OneDrive tray icon it would just say "processing changes..." but didn't list any actual files. When this continued for over an hour, I searched for a resolution and found the suggestion of unlinking and relinking the PC with the problem, so I tried that. When I re-linked it, I chose to use the existing local folder location hoping it wouldn't need to re-download 45GB of files. It seemed…

                            1 vote
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                              0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            • Fix bug in 17.005.0107.0008 that causes it to fail on multiple file renames

                              If I perform multiple file renames with the onedrive client closed, when I open the client it fails to sync successfully - it processes indefininately, and sometimes shows "up to date" for a few seconds, then resumes processing -- but never achieves sync.

                              If I remove the files which were renamed the sync stabilizies.

                              If I then place the renamed files back into the onedrive folder it syncs and stabilizes -- but of course at this point it is no longer a series of renames but instead is a bunch of regular saves following a bunch of corresponding deletes.

                              I…

                              5 votes
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                                1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                              • Respect the protected areas on iPhone X

                                You app doesn’t respect the protected areas on the iPhone X layout. The “Upload” option is behind the iPhone X “swipe up” area on the bottom of the screen. Similarly, the upload status is behind the time to the left of the iPhone X notch.

                                1 vote
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                                  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                • Fix one drive upload speeds

                                  Fix one drive uploads.. it’s aweful

                                  1 vote
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                                    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Payment UX

                                    Current: if there is a payment problem e.g. I changed my credit card number, then OneDrive just silently cancels my account, and my OneDrive shows up as full. I wasted an hour deleting excess files until I noticed that 'full' happened because I suddenly dropped to 5GB.

                                    Requested: A UX notification that the problem is actually my payment card. Nearly everyone will roll their credit cards every few years, so this is going to happen to a LOT of users.

                                    6 votes
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                                      0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 problems with OneDrive

                                      I ran into 2 problems with latest version of OneDrive.

                                      1. When OneDrive logins to sync, it immediately pauses and I have to click on Resume syncing to get it to complete. Very annoying.

                                      2. The OneDrive updater stopped working. When I run OneDrive, the updater checks the server and runs into a problem that I am unable to figure out. Here is the log:

                                      04/09/2018 19:19:34.559 UpdateDownloader: Initialize()
                                      04/09/2018 19:19:34.684 UpdateDownloader: DownloadLatestUpdates()
                                      04/09/2018 19:19:34.684 UpdateDownloader: Downloading the latest Update.xml
                                      04/09/2018 19:19:34.684 Downloader: GetFileUrl IsSyncEngineInOS = false
                                      04/09/2018 19:19:34.684 Downloader: GetFileUrl IsAuthSignedIn = false
                                      04/09/2018 19:19:34.684 Downloader: GetFileUrl UserIsDogfoodEnabled =…

                                      1 vote
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                                        0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Re-Color “Upload to OneDrive”

                                          Love the new update! However, one small oversight I’ve noticed so far. When I open an attachment and want to save it to OneDrive, the document pulls up in OneDrive. The option “Upload to OneDrive” is still in white and is barely visible. Just switching that back to blue would be perfect - thanks!

                                          5 votes
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                                            1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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