Store OneDrive offline files on SD card on Samsung devices
-adjusted the title-
Ryan, there is a separate topic where you said this was working, it's NOT for any Samsung users and probably others!
You seem to be ignoring that thread, titled,'Allow OneDrive app on Android to be moved to SD card including storing offline files'.
Could you please comment here, or at least back in the other topic, so all of us still actively using it get some feedback as to your progress on solving the problem on the most widely used mobile platform in the world (yes there are more Samsungs than iPhones)?
I am attaching the threads from just the 1st page of threads from that other topic. Jeff
We shipped support for installing the OneDrive app on an SD card for certain devices, but any files taken offline still go to internal storage.
Given that the OneDrive app is preinstalled on many newer Samsung devices in primary storage, it’s not possible to be moved to the SD card.
How can it be that such basic functionalities are not implemented! Last year it was promised that version 5.9 would support it but this was somehow a fake ....
That's disappointing. A huge company like MS can't code a basic feature of a file manager app. Things like this are what keep me from ever moving to paying plans.
Still nothing one year after? It's a shame. On my s7 edge, I could do this. But on my Note 9, it is not available.
Tibet Seyhan commented
Almost a year now from the last MS admin "in the plan" reply and still no progress...
It shouldn't be this difficult to solve this..
Come on MS
Hi. Any update? This is a important feature.
Any update would be welcome
Any updates here? It would greatly increase the Apps utility.
Have you gotten any further along with moving stored files to the SD card?
viet Van commented
Stuart Vickers commented
I think, as with most of the large corporations these days, the only way you can influence them is to simply stop using their service and if you work in an organisation tied to a Microsoft service then convince your organisation to stop.
This issue and any number of other issues with Microsoft products (MS Teams excrement?) go completely ignored.
MS clearly don't need OneDrive or think they can just keep the subscriptions rolling in and produce atrocious products that don't meet customer needs.
I will have to vote with my feet if this issue isn't resolved and consider an alternative cloud storage service for both my personal and business OneDrive requirements.
Not paying for MS services any more is the only way you can influence them as only money motivates them. Customer service and high quality products clearly do not.
I think the specific problem with Samsung devices is the initial embedded install of the product on the device. This is not allowing them to fix the issue with moving it to the SD card. They won't admit this and Samsung won't admit it and the money they received for this deal will far outweigh any negative press they get for not fixing this issue and they know it will go away 'soon' as we all upgrade and move to other devices... possibly not Samsung devices as this appears to be a particularly knotty problem for Samsung devices.
So, to Ryan and anyone else at Microsoft who is reading this I'll soon be uninstalling your products and moving my services elsewhere. This almost certainly doesn't bother you as I am just a gnat buzzing in your ear, but I'll also be suggesting this approach to everyone I know and suggest that they recommend the approach to everyone they know.
Hopefully one day this planet with be rid of your shoddy products.
Brad Wilson commented
Microsoft, you have got to catch up. We are in a multi-device universe now where our mobile devices are just as important (sometimes moreso) as our desktops and laptops. Your competition is onto this while you seem to be trying very hard, succeeding in places, but missing some very obvious flaws such as this one that results in much of the goodwill you've amassed to be negated. It's a shame.
The general issue that this thread relates to of being unable to meaningfully synchronise files onto expandable storage and then use them offline (just as you can do on a Windows desktop) has been ongoing for YEARS, is one of the most voted requests, is discussed in multiple threads, has had many of your loyal customers literally BEGGING you to resolve it, and yet.... And yet.... You don't even show respect for that loyalty by responding to these threads with even an acknowledgement that you understand the issue.
I'd love to see a senior product manager (not a program manager) participate in these forums and give us a detailed idea about what is in the pipeline. You might be surprised at just how helpful we will all be in giving you a wealth of feedback about how this functionality could best work.
Doc Rob commented
I have an android with limited internal storage space. One Drive storage space keeps get ting bigger even though I have some space Left on the cloud. I need to free up space immediately. Been searching on line for a simple explanation why and is it safe for me to clear up space the space without being punished by it deleting useful stuff like my touchpal just did? Thanks
Dunno if it's a Samsung thing or a Microsoft thing, but the preinstalled version of oneDrive, which comes on Samsung devices cannot be moved to external SD card :(
This cannot be hard to fix! Please either one of you pick up the phone, or write an email to make this happen!
On Office 365 Business and have S10 + tab S4, so many of us are suffering here!!!
Javi Tzso commented
FYI: I am completely on Samsung Dex now, so Android is my daily driver.
Javi Tzso commented
Installed OneDrive v5.9 from APKMirror on Samsung S9+. Moves the app to SD Card, but offline files are still stored internally. I hope the files will be accessible through "My Files" and that Samsung Music will be able to see them. If not, I am done with MSFT and cancelling my 365 sub.
It would seem Google Drive and Dropbox have the same issues with storage of local files to the SD card.
Does anyone know of an app that stores downloaded data to the SD card as MS cannot solve this problem
MS - we need to have offline files stored on SD card. Give your customers what they want please.
Jeff Weiss commented
Ryan, 2/1/2019 you said you have a plan to enable offline files to be stored on SD card and not internal as well. PLEASE give us an update on the progress of that. It's almost June of 2019 and this issue has gone on for over 2 years! Please let us know hen this technology will be available or give us an update on the progress. Jeff
Come on Microsoft. This should be a feature available years ago. I'm a business user with no ability to check files on my phone.