Store OneDrive offline files on SD card on Samsung devices
-adjusted the title-
Ryan, there is a separate topic where you said this was working, it's NOT for any Samsung users and probably others!
You seem to be ignoring that thread, titled,'Allow OneDrive app on Android to be moved to SD card including storing offline files'.
Could you please comment here, or at least back in the other topic, so all of us still actively using it get some feedback as to your progress on solving the problem on the most widely used mobile platform in the world (yes there are more Samsungs than iPhones)?
I am attaching the threads from just the 1st page of threads from that other topic. Jeff
We shipped support for installing the OneDrive app on an SD card for certain devices, but any files taken offline still go to internal storage.
Given that the OneDrive app is preinstalled on many newer Samsung devices in primary storage, it’s not possible to be moved to the SD card.
Michael Deck commented
How is it possible that MS doesn't implement this feature?
Shame on u :-(
Tom Roch commented
For whatever good this will do, it's ridiculous that OneDrive can't access a device's external storage, whether the device be Samsung or otherwise, simply because it's preinstalled on the device. Apologies for being brash, but saying that it can't be done because the app itself can't be moved to the SD card is asinine at best. Were that the case, Samsung's own file manager would be unable to manage SD card storage.
OneDrive should be able to synchronise external folder without having to mode the app by itself, just like OneSync do.
It's too easy to hide behind Samsung's restriction...
That's ridiculous. Just implement support to store offline files on external storage like others (Kindle Reader). No more excuses please, this is just something you need to implement.
Having trouble with file management and internal storage. All to do with One drive.
I cleared the cache of one drive on my tablet, but my one drive is still a problem.
Please Microsoft and Samsung help.
I thought one drive was to keep items in the cloud until I want access them. Why does the Tablet A need do anything until then?
I'm NOT a technical person. This is quite frustrating.
Richard Amery commented
I had to uninstall Onedrive from the phone and then reinstall it to the SD card , but couldn't because Onedrive had been moved over to this phone by Vodafone from my last phone! It refused to let go of the version on the internal storage, and just offered one option- to update the existing installation even though it had been uninstalled!
I have 32gig on my phone yet 256gig on my SD card. It would be so convenient for me if I could cash OneDrive in to SD card. But in my understanding, it's more of a Samsung issue than Microsoft's. Forcing us to use Samsung services instead.
How can it be that such basic functionalities are not implemented! Last year it was promised that version 5.9 would support it but this was somehow a fake ....
That's disappointing. A huge company like MS can't code a basic feature of a file manager app. Things like this are what keep me from ever moving to paying plans.
Still nothing one year after? It's a shame. On my s7 edge, I could do this. But on my Note 9, it is not available.
Tibet Seyhan commented
Almost a year now from the last MS admin "in the plan" reply and still no progress...
It shouldn't be this difficult to solve this..
Come on MS
Hi. Any update? This is a important feature.
Any update would be welcome
Any updates here? It would greatly increase the Apps utility.
Have you gotten any further along with moving stored files to the SD card?
viet Van commented
Stuart Vickers commented
I think, as with most of the large corporations these days, the only way you can influence them is to simply stop using their service and if you work in an organisation tied to a Microsoft service then convince your organisation to stop.
This issue and any number of other issues with Microsoft products (MS Teams excrement?) go completely ignored.
MS clearly don't need OneDrive or think they can just keep the subscriptions rolling in and produce atrocious products that don't meet customer needs.
I will have to vote with my feet if this issue isn't resolved and consider an alternative cloud storage service for both my personal and business OneDrive requirements.
Not paying for MS services any more is the only way you can influence them as only money motivates them. Customer service and high quality products clearly do not.
I think the specific problem with Samsung devices is the initial embedded install of the product on the device. This is not allowing them to fix the issue with moving it to the SD card. They won't admit this and Samsung won't admit it and the money they received for this deal will far outweigh any negative press they get for not fixing this issue and they know it will go away 'soon' as we all upgrade and move to other devices... possibly not Samsung devices as this appears to be a particularly knotty problem for Samsung devices.
So, to Ryan and anyone else at Microsoft who is reading this I'll soon be uninstalling your products and moving my services elsewhere. This almost certainly doesn't bother you as I am just a gnat buzzing in your ear, but I'll also be suggesting this approach to everyone I know and suggest that they recommend the approach to everyone they know.
Hopefully one day this planet with be rid of your shoddy products.
Brad Wilson commented
Microsoft, you have got to catch up. We are in a multi-device universe now where our mobile devices are just as important (sometimes moreso) as our desktops and laptops. Your competition is onto this while you seem to be trying very hard, succeeding in places, but missing some very obvious flaws such as this one that results in much of the goodwill you've amassed to be negated. It's a shame.
The general issue that this thread relates to of being unable to meaningfully synchronise files onto expandable storage and then use them offline (just as you can do on a Windows desktop) has been ongoing for YEARS, is one of the most voted requests, is discussed in multiple threads, has had many of your loyal customers literally BEGGING you to resolve it, and yet.... And yet.... You don't even show respect for that loyalty by responding to these threads with even an acknowledgement that you understand the issue.
I'd love to see a senior product manager (not a program manager) participate in these forums and give us a detailed idea about what is in the pipeline. You might be surprised at just how helpful we will all be in giving you a wealth of feedback about how this functionality could best work.
Doc Rob commented
I have an android with limited internal storage space. One Drive storage space keeps get ting bigger even though I have some space Left on the cloud. I need to free up space immediately. Been searching on line for a simple explanation why and is it safe for me to clear up space the space without being punished by it deleting useful stuff like my touchpal just did? Thanks
Dunno if it's a Samsung thing or a Microsoft thing, but the preinstalled version of oneDrive, which comes on Samsung devices cannot be moved to external SD card :(
This cannot be hard to fix! Please either one of you pick up the phone, or write an email to make this happen!
On Office 365 Business and have S10 + tab S4, so many of us are suffering here!!!