Feedback by UserVoice

How can we improve the OneDrive app on Android?

Folder Sync: What's the point of the "User Voice" website if the devs are just going to ignore our suggestions?

Hello there,

So over a year ago I suggested a new feature for the OneDrive app.

Here is the link:

The idea/suggestion got an overwhelming amount of votes: over 7,300 in a year, which means that quite a lot of users agreed with it and wanted the feature to be included in the OneDrive app.

After just a month, one of the admins responded "We understand the request and will think about it."

We were so excited! But then, after 10 months of waiting for such basic yet important feature to be implemented, we got the this response:

"Allow arbitrary syncing of non photo local folders to OneDrive storage locations, We have no plans to bring this type of capability to Android devices."

Like seriously? What's the point of the "User Voice" website if after an overwhelming amount of votes, the devs just gonna ignore it? Like really? A top voted idea just ignored?

Currently, the OneDrive app is basically a dumb photo backup app. Why would we use an app that just backup photos when we have several others that do a better job at it: for example Photos by Google. You can upload an unlimited amount of high quality photos and videos without worrying about the cloud storage. And if you want upload HD pictures and videos, you get 15 GB for free instead of the 5 GB offered by OneDrive.

The feature I suggested would add something that would make the OneDrive app even more useful and would make it standout above all other cloud storage apps. So instead of just being another photo backup app that is inferior to Dropbox, Google Photos/Drive and many more, it would add an extra functionality that would push your competitors to play catch up with OneDrive. But you decided to ignore it...

Adding the ability to automatically backup ALL types of files (not just photos) within a folder would be huge because it would work exactly as the Desktop version of the app, where it automatically syncs all files you put in the OneDrive folder, not just photos.

There are literally over a million users who are PAYING third party devs to be able to have this feature with OneDrive, DropBox and Google Drive because none of them offer it. I'M NOT KIDDING, MILLIONS. Want to confirm it?

Just check the download count of the following apps:

If you did the math correctly, over 2.1 million users have downloaded those 4 apps that just have one purpose: sync all type of files in a folder selected by the user. And yeah, you need the paid version of those apps if you have more than X amount of files, otherwise it won't work.

So if over 2.1 million users are paying for the feature I suggested and over 7,300 users here voted for this feature, why push it away? Why ignore the suggestion if it's clear that your users want it? Please think about it and stop ignoring your users.

Best regards,

994 votes
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  • Anonymous commented  ·   ·  Flag as inappropriate

    This was a VERY GOOD point!! The fact that they are not trying to make it the best service out there is mind blowing to me. They need to step up to the plate and start listening to the consumers. After all they make Windows.. But they also need to stop annoying people saying that they are freezing there accounts due to promotion ending. If not they will erase it all after so long. What if I ended up in the hospital and couldn't get to apply my new Credit card. Then they froze my account and deleted my entire lifes memory's of my family and all due to the promotion ending and such.. such a sad story and must happen to millions of people. They could spend more time not reading peoples memories and listening to us.

  • Vovchyk commented  ·   ·  Flag as inappropriate

    People on this forum need to understand that the individual consumer experience is not Microsoft's focus.

    Microsoft has shut down Groove, has no mapping/GPS solution, has very poor contact/calendar integration with both major mobile platforms, and none of this is really getting better.

    Microsoft has pitched entirely toward what makes them money: Azure, enterprise agreements, partnerships (e.g., Spotify). In the process, they are shedding things they see as unprofitable.

    Partly this makes me sad because Microsoft is really the only company that can challenge Google's ubiquity. It is clear they do not want to do so.

    Partly it also makes me happy, because I own Microsoft stock and think that Nadella is doing a great job for the bottom line.

    The bottom line is that there is nothing compelling to keep individual consumers at Microsoft outside of blind, brand loyalty. They offer literally nothing that other vendors don't do better, from photos, to media consumption, to AI assistance, to geography and navigation - basically all the ways people use their mobile devices today.

    I agree with the previous comment. Don't waste your time - this will not get better for a host of reasons beyond anyone's control.

  • Ali commented  ·   ·  Flag as inappropriate

    Two years ago (2016) I made a request about the illogical large amout of screen space that was wasted with just white space:
    You can see it got lots of upvotes and comments, still got ignored for months until they said they'll "take a look as part a future design update". And there it is, OneDrive still with the horrendous User Interface.

    Don't know how is the app today (don't care either) but back then it had an horrible PDF viewer (which lacked basic functionality and kept changing with every version), and lots of problems.
    There was a "feature" that would automatically create new albums but didn't even work properly as it created them arbitrarily (I once got 8 notifications about those albums in one day). Even better was that you couldn't disable it, so you had to manually delete them every time it decided to create one.

    I could spend all day talking about the troubles I experienced with this service (Website taking too much CPU, sometimes not responding, App too slow and lacking basic features, overall design was horrible…).

    Finally, and with all the problems OneDrive gave me, I gave up to Microsoft and switched to GOOGLE DRIVE: Never been so happy, sync works, app isn't too heavy on RAM and storage while having lots of features useful to me.

    OneDrive's UserVoice is full of comments like yours and mine complaining about lack of professionality and getting ignored.

    Trust me, I even stopped using Hotmail/Outlook and started with GMail, less problems.
    Can tell the same about DropBox or any other cloud service, Microsoft products just aren't worth the time.

    Hope I helped you,


  • Jacobo commented  ·   ·  Flag as inappropriate

    definitivamente es una función que se esta esperando yo también la sugerí hace mucho tiempo solo que en español a mi ni me contestaron a pesar de los miles votos recibidos a microsoft le va pasar lo mismo que apple va a artar a sus usuarios y para cuando reaccionen sera muy tarde

  • Валерий Богданов commented  ·   ·  Flag as inappropriate

    I have written 7 or 8 pages of possible improvements of OneDrive with screenshots and so on... and have sent it to Microsoft Support. Do you wanna know what these guys have replied to me? "We are not responsible for the improvements. Plaese go to the UserVoice." I just can`t imagine the anwsers like that from Samsung, from Google and so on. It showed me, that the people just don`t want to improve their product. These guys CAN forward my mail, but they just don`t wanna. That`s why I switch next year to "Google One". Microsoft, you just lose the markets!

  • Anne commented  ·   ·  Flag as inappropriate

    This would be nice. I would be able to backup the entire contents of my phone to OneDrive.

  • Lynda commented  ·   ·  Flag as inappropriate

    interesting post. im surprised that an idea with 7.322 votes got ditched. this says a lot about the devs

  • Hufa commented  ·   ·  Flag as inappropriate

    I have the last app from that list. I had to buy it because if your files are 10 MB or larger, you need the premium version. I use it to backup the contents of my phone. It's kinda buggy sometimes but it works.

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