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How can we improve the OneDrive mobile app on iOS?

Live Photos

With the new iPhone 6s and iOS 9, are there plans to automatically upload the mov file that is created as part of the "live photo". It would be nice to make it an option, similar to how uploading videos is an option. Thanks.

2,677 votes
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  • George commented  ·   ·  Flag as inappropriate

    Can you tell us why it took Microsoft 3.5 years to accommodate this shortcoming since your product works on IOS devices to begin with. Leaving this unsupported creates a data corruption issue?

  • Rajiv Krishna commented  ·   ·  Flag as inappropriate

    Is Onedrive really a product of Microsoft. I have been using live photos on my iphone since 2015. I dont think this long should be the time to create this featre to store the live photos. Google has implemented this feature. This is the only thing thats stopping me from buying from Onedrive as the most widely used features are not beeing developed even after 4 years.

  • Mac commented  ·   ·  Flag as inappropriate

    Any updates / ETA please? I’m holding all my Live Photo’s dating back some time on my phone so keen to see this released. Thanks

  • Felix Becker commented  ·   ·  Flag as inappropriate

    Ideally it should sync the .heic files containing both the still and live photo, and Windows photos app would have to make sure it supports displaying those as living images with the same effect when swiping through images. Currently OneDrive only includes the still photo in the .heic.

  • noelisimo commented  ·   ·  Flag as inappropriate

    Is there any plans for the OneDrive to retain all the Media Types taken from iPhone? That when it gets backed up to the OneDrive, and downloaded it back to iPhone, it will still have the said features.

    I'm using an iPhone 7 Plus and a Lenovo Yoga C930 laptop to access and browse my photos and videos in-between. And at the settings and advanced, I kept HEIC format rather than JPG.

    I noticed the iPhone Media Types that doesn't retain their features after it's been backed up to OneDrive and downloaded it back to iPhone:

    - When backed up on OneDrive, filename extension says 'heic' not 'jpg'.
    - When downloaded back to iPhone from OneDrive, 'Live' feature is removed.

    - When backed up on OneDrive, filename extension says 'mov'.
    - When played on OneDrive app and web, it plays the whole video in regular speed.
    - When downloaded back to iPhone from OneDrive and played, it retained the slo-mo feature.

    - When backed up on OneDrive, filename extension says 'jpg' not 'heic'.
    - On OneDrive, there's no indication that it's a burst photo.
    - When downloaded back to iPhone from OneDrive, it's just one image.

    I haven't tried the new 'Portrait' feature where you can edit the 'bokeh effect' afterwards since my iPhone 7 Plus doesn't have that feature. It would be nice if it's also going to have that feature or retained that feature after it's being backed up and retrieve just in case I plan on upgrading my phone in the next few months.

    Thank you for checking on this. Looking forward for the new updates.

    Thanks! :)

  • Jay commented  ·   ·  Flag as inappropriate

    Really disappointed that OneDrive does not support Live pics.

    I am a paid customer of Office 365 and would really like to see this feature.

  • BMS commented  ·   ·  Flag as inappropriate

    Adding my own vote of support. I now upload my photos to google photos and amazon prime photos because they both support live photos. Shame on Microsoft. I pay for the Office 365 and made a decision years ago to stick with it as my paid backup solution. This sloppy lagging feature function is disappointing. Here we roll into 2019, 4+ years after this was posted. I am going to start a migration off my dependence on Office 365 for this reason alone. So you know how personal this is, I lost my daughter in an accident this last December, and these live photos are all I have left of her memory, so yeah, this is important to me.

  • Anonymous commented  ·   ·  Flag as inappropriate

    2294 votes, more than 2 year that Live Photos were introduced in iOS and you are still thinking about it?
    What is the problem to include this feature? Is there any technical limitation?
    Google Photos already done it, so why OneDrive don't?

  • Anonymous commented  ·   ·  Flag as inappropriate

    You've been thinking about this for 2 years now.. I don't think Live Photos is going to disappear, so if you could go ahead and start working on this that would be great.

  • TheSystematic commented  ·   ·  Flag as inappropriate

    For those that cannot wait for Microsoft:
    Use the PhotoSynch app instead.
    It does exactly do the trick.
    And it allows to specify the target folder, the automatically created subfolders, the filename sheme, location based upload and a lot more.
    And it supports multiple cloud services.
    And it manages iCloud optimized photos correctly (by downloading the original sized photo from iCloud before uploading it and the live part to OneDrive).

    I use this since 2014 and its worth every penny.

  • JD Marlow commented  ·   ·  Flag as inappropriate

    Is this something we can expect to see? I've depended on One Drive for my photo storage for many years but now have to duplicate my library into Apple iCloud Photos just to preserve my Live Photos. It's a mess.

  • Tim commented  ·   ·  Flag as inappropriate

    Always amazing how little things like this take so long. I’ll be sure to bring it up at Ignite.

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