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How can we improve the OneDrive mobile app on iOS?

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Allow HEIC to JPG conversion when uploading

I used to upload photos from my personal iPhone to OneDrive so I could open them on my work computer running Windows 8.1. With the update allowing HEIC I can no longer open them. It seems my options are to open the app to take pictures, allow all of my personal photos to be uploaded, access pictures only through the website, use a 3rd party converter, or find a new app to get my pictures on my computer. It would be nice if there was a setting to return the app to the old functionality.

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Scott shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Brendan commented  ·   ·  Flag as inappropriate

    Add back in the feature, until all programs accept HEIC as a format don't pigeon hole us into a format that is unusable. remember the blueray vs hd battle, those people who chose HD sure got screwed.

    Apple screwed the pouch on this one don't follow them.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Fix this asap! I'm paying for OneDrive and I'm paying for service that I cannot use anymore so if you don't fix this by the end of the month I will probably stop using OneDrive and only use iCloud or Dropbox where this problem is not. I will do this next month! You don't believe how pisst I am because of this. It's also a ****** move from Apple, I don't see the benefits of heic format! I cannot open the pictures on my pc that is updated via OneDrive, only those who are uploaded via iCloud

  • Shawn Slocum commented  ·   ·  Flag as inappropriate

    First time I've run into this issue, but extremely annoying. PLEASE turn the auto-conversion back on for iOS OneDrive app upload to main OneDrive.

  • Hans commented  ·   ·  Flag as inappropriate

    Agree with a few of the others. It would be beneficial if it was possible to have auto conversion to jpeg when uploading from iPhone to One Drive. My work around solution is to upload to Dropbox from iPhone, then move from Dropbox to OneDrive on my laptop. A little tideous.

  • Anonymous commented  ·   ·  Flag as inappropriate

    All my backup procedures in Onedrive and the way I organize my pictures folders collapsed and became useless if Onedrive can’t transform HEIC to jpg

  • Anonymous commented  ·   ·  Flag as inappropriate

    Microsoft Product Group you disappointing the user with this move. It's redicioulus to cut out the option of converting HEIC to JPG on iOS. To solve this and be forced now to switch from the HEIC format to JPG on iOS is unefficent and destroys useability. I really start thinking about to change all my devices at home to Mac's to have a seamless user experiences. And these are word from someone who worked a couple of years for Microsoft...

  • Lisa Marsh commented  ·   ·  Flag as inappropriate

    like everyone else has already said HEIC does not work and if its not ficed then i will have to look for another provider as OneDrive does not meet my needs

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is HEIC problem is spoiling OneDrive for me. If it is not fixed within the next few days, I shall be cancelling my subscription.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agree this is proving to provide challenges. I'm finding that even emailing photos in Outlook is leaving the file in HEIC format which many recipients cannot open. Another problem is uploading the files to sites like VistaPrint to print photos/calendars. They only accept jpg files.
    I may change the format back to jpg on my iPhone to avoid this conversion mess.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is ridiculous and inconvenient. We just switched from Dropbox to Onedrive for work and now I find out I can't even upload JPG from the app... I can manually upload a few from the photo app, but you can only do x number of pictures, which is also highly inconvenient.

  • Good Follow commented  ·   ·  Flag as inappropriate

    To be honest, I do not know if they will be able to add this option to the One Drive, or at least it would be hard to do as long as you have to do all of the stuff online, and what is going to be with the photos made in bigger formats, bigger resolution, it will take a lot of time to convert them using an web app. I am pretty sure of that, and I can give you a better solution for that. You can use another formatting app that will do this in a smaller amount of time. I am using it every time I need to format my photos from .heic to jpeg. You can find this app on the developer site www.softorbits.com/convert-heic-to-jpeg/ as far as I know they have other useful apps for photo and video editing, so go on and check

  • Mark Guenter commented  ·   ·  Flag as inappropriate

    This is a major issue that has me considering switching from OneDrive. It's pretty frustrating to be stuck with HEIC files and I would like to see an option to upload or convert to JPG very soon.

  • Greasemonkey commented  ·   ·  Flag as inappropriate

    Please bring back the option of uploading in HEIC or JPG. As mentioned by others as well, Windows 10 has no native HEIC support, so it doesn't make sense to give HEIC as the only upload option.

  • Eason commented  ·   ·  Flag as inappropriate

    At least you guys should give us an option to allow or not allow HEIC transfer.

  • Nathan Gyger commented  ·   ·  Flag as inappropriate

    WORKAROUND

    When I upload the images from within the PHOTOS app and not OneDrive, the format is JPG.

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