Whenever I change my password - and our Company IT policy is to do so every 90 days, OneDrive tells me that the credentials need to be updated which makes sense.
However there is no easy way to do so with the OneDrive app - clicking on 'view sync issues' and enter credentials does nothing. I am hoping your QA team could take a deep dive on this issue as there are MANY people complaining about this on your support pages and the work around is a lot of hassle every 90 days.
I have been having the same problems for a few years now. I have sent multiple complaints to Microsoft with no answer and no fixes.
Please provide solution to the password change/reset on the OneDrive for Business client for Windows such as option to cancel OneDrive login/auto-login and to update the Login credential -- right on the client.
We have GPO to auto sign-in to OneDrive for Business. Password change/reset cause OneDrive for Business not to be able to login and sync. The OneDrive client keeps spinning with no option to cancel nor update the login.
We also enabled Files on Demand so files on the cloud cannot be access using OneDrive integrated on File Explorer.
We are K-12 schools. The Microsoft solution to clear cached Credential and registry keys like in this MSDN video is NOT a solution for our users.
Please help us fix this.
Very easy workaround is to log into your Onedrive account on an internet browser with your new password, right click on a word document > Open > Open in Word. The document should open on your desktop Word app, and for some reason this fixes the password login issue with all other Word files.
This still seems to be a problem
Please fire your product manager
Has there been a fix for this? It gives me the option to sign in on Excel but clicking it does nothing. No password window. Where is it please?
John Gunawan commented
Yes, please!!! Definitely have my vote on this one!
100+ votes for this one please. Every 90 days is a nightmare getting onenote, onedrive etc to re-sign in and sync correctly.
Why there is no easy way to change password or re-sign in is beyond me. It frustrates everyone at work to a point they don't utilize the service cause it doesn't work.
Ng Khanh commented
i lost my whole day work due to MS update policy. Really stupid stuff and goodbye no more use
why does Microsoft seem to have no one testing usability?
if you change your onedrive password from within the website, then try to sync using your desktop app. It will give errors, particularly in the Microsoft office suit.
There is currently NO WAY to tell the onedrive app your new password. Instead you have to unlink your account from your pc and then relink it. Which takes hours in some cases.
Please do usability testing! currently there seems to be no consideration for major user interactions!