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How can we improve the OneDrive experience on Windows?

Enable syncing of files across O365 organizations

Many customers wan't the option to collaborate with OneDrive cross o365 organization, and have the option to sync the shared files with OneDrive. Right now you are only able to sync files shared within your own o365 organization. Right now the only option is to browse to the shared link and access the files. Trying to use "sync" will result in an error in OneDrive (next gen sync client) as shown in attached file.

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Steinar Karlsen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Rick Burleigh commented  ·   ·  Flag as inappropriate

    With a marketing department that has many external collaborators, this feature is critical! It makes no sense to require the Teams tenant pay for the 365 license that the Guest tenant has already paid for. Please focus on usability.

  • Reinhard commented  ·   ·  Flag as inappropriate

    This is really a very big downside in using OneDrive in multiple organizations. This is really a big issue! Please solve it!

  • Angus Gibbins commented  ·   ·  Flag as inappropriate

    This has completely screwed me at work, I just planned an Office 365 migration not realising this scenario isn't possible. Why this isn't an option is beyond me!

  • Gdg59535 commented  ·   ·  Flag as inappropriate

    It would be Nice if this problem was mentioned somewhere with Microsoft , i spent whole week,looking for solutions for this error , and now i see this. ..... can’t believe it .

    If i’d know this issue i had planned my work otherwise

  • Hinrich commented  ·   ·  Flag as inappropriate

    SharePoint and Office365 is supposed to be all about collaboration and sharing of content.
    Synching of shared content with OneDrive across organizations is an absolute must!
    This was possible with the old "groove" version of OneDrive for Business and this feature should not be disabled going forward! Business processes of organizations are going to break the moment Office is getting upgraded!

  • Igor commented  ·   ·  Flag as inappropriate

    Must have!
    At first my understanding was that it is a free client problem.
    Now we have a partner (different tenant) with their own OneDrive account. We cannot cross sync!

  • Erik Nordenberg commented  ·   ·  Flag as inappropriate

    After talking to MS support yesterday I got this "update" on the matter on e-mail:

    "Hi, As I further check on your request yesterday, I do apologize at this time there is no definite time and answer if the feature will be implemented any time soon. I do not want to set any false expectation at this point.Hoping for your understanding on this,
    Jo Ann, Office 365 Support"

    - No, I do not understand this, I expect an update on this, the 5th highest ranked idea here right now. If there is a reason please let us know what it is. Maybe then I have some understanding. I want to know:
    1. status right now ("there is no definite time and answer" is not really a status...
    2. reason why

  • Erik Nordenberg commented  ·   ·  Flag as inappropriate

    could not believe this was still an issue so I contacted MS servicedesk. "Hi, I have a question: Can external sharepoint users sync files from doc lib to their local computer?". The answer was, yes! Then I spent about 45 min with MS on the phone for them to show me how its done... Only to find out what all of you have been saying in this thread, ITS NOT POSSIBLE. What they suggested was for me to wote on ideas concerning this issue. Seriously, whats the point? The idea has over 1000votes and one, ONE YEAR OLD comment from MS. Bad is an understatement, if MS took away this feature, the least I expect is for them to explain why and not leave these ideas unanswered, bad!

  • Chris Andersen commented  ·   ·  Flag as inappropriate

    I had my OneDrive for Business running smoothly, syncing data from another organisations sharepoint site... suddenly... wont work... so i cleared it out and went to reinstall ODB... only to find that the new "updated" OneDrive client is blocking my installation of ODB!!! The ability to collaborate in this way was the whole point of taking the subscription.... now I can only access the data over a web browser. wholly inadequate!

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Any updates? This functionality is very important for most of our clinet that moved or thinking to move to the o365.

  • J Jacobson commented  ·   ·  Flag as inappropriate

    Isn't it more work for MS to have to maintain multiple versions of sync for clients? Is this on the roadmap yet? I cannot ask clients to have to install and manage multiple versions of OneDrive on their computers. Thank you!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    How is it possible that the status is still 'Thinking about it'? Like other people already said, how can Microsoft speaking of B2B when sharing files on a normal way is not possible.

  • JKD commented  ·   ·  Flag as inappropriate

    Please enable external users to sync shared OneDrive-for-Business / SharePoint files to their local computers.

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