CPU Usage too high in High Sierra
MacOs 10.13.2
CPU Usage is too high while using one drive.
Please correct!
Jürgen Karl
shared this idea
We’re actively working on some architecture improvements that will significantly help reduce cases of high CPU.
370 comments
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JB
commented
Would LOVE to see an updated comment from the Admin team--- still a CPU, fan, and energy hog on my Macbook Air
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Jerome
commented
Hi. This is not related to High Sierra. The problem is stil reproducible as of macOS Big Sur. The performance issue is related to process priority and is particularly noticeable when a large number of file is synchronised. For example on first run or after a long period of standby.
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Doug Neil
commented
My Macbook's fans have been running for weeks and when I unplug, the battery lasts only 20 minutes or so. The Activity Monitor indicated heavy energy and CPU utilization so I closed both OD instances. My Mac is quiet and the battery life is back. I switched back to Dropbox. Personally, I'm impressed with MS Office apps for Mac - heck, they work better on Mac than Windows. Please get this fixed so I can use the better integrated OD.
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Shaun
commented
"We’re actively working on some architecture improvements that will significantly help reduce cases of high CPU." so that was two years ago! Today I get the same issue... I find it amazing that "the community needs to vote" on what is a basic need of any good software tool...
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Arthur
commented
Hum... How many votes and complaints do you need to solve this matter? My MacBook Pro is burning almost with 2 different Onedrive sync.
As soon I switch to Google Suite I don't come back. How many users did you have lost already for this?
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Andrej Zwitter
commented
The same problem - One Drive drains my MacBook battery and overloads the CPU process. SOLVE THIS!!! You are working 2 years on it without a solution.
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Anonymous
commented
I have 3 different Tenants that I use OneDrive for, If I am on battery OneDrive is the culprit of reducing my battery to nothing in 20 minutes. I need to pause the app on all 3 to get use of my computer back again.
Truely this is such a bad experience and a hard fact the useability of onedrive is flawed. You also need to find a way to stop MACOS validating the apps every time they update, this takes five minutes to open outlook etc.
Please make the Office suite useable again, this is a nightmare of a solution as it stands. -
Roman Stirskyi
commented
The same problem with the new version of the operating system macOS Big Sur v. 11.2.3. To work on MacBook I have to stop work OneDrive!
That's just terrible! -
FeatheryFiddler
commented
Just want to chime in on this -- I'm using OneDrive on a 2014 MacBook Pro running Big Sur with Files on Demand turned on, and OneDrive is almost always at 100% or higher CPU usage as reported by Activity Monitor, even when I'm not doing anything. It does eventually settle down though, usually after about 10-20 minutes. One way to trigger this behavior is to open any Word file in the OneDrive folder, modify it, and save it. I am using the App Store versions of both apps (OneDrive, Word).
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Radovan
commented
Still working on it? It's 2021.
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Nic
commented
You have been "working on it" since 2019! Still NO change - since my office migrated their file storage from Dropbox to OnDrive I have become so inefficient as I cannot have OneDrive installed on my MacBook as everything freezes if it tries to sync my personal OneDrive and the Business one.
Not acceptable
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Josh
commented
This is totally unbearable. I have moved our IT system over to MS and regret it every single (work)day because of this.
My fan is going constantly, and it makes me physically stressed to try and work whilst my computer overheats and the fan screams.
I think I will have to move the whole company back to Google.
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cdaguin
commented
Unable to vote, the process seems broken. I face this problem for so many years that I'm in the process of stopping using OneDrive storage. I've setup a NextCloud box at home it's a bit of maintenance but now my cpu is quiet.
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Jeffrey
commented
Yes, this is obscene. Destroying battery life, heating up the M1 Macbooks like crazy, even though they run way cooler in video editing! Onedrive always lagging and freezing. We need M1 optimization and just a decently running app, what in the heck is going on?? I can't use office 365 to its fullest potential without a functioning OneDrive. Please fix already!!
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Todd
commented
Also reporting high CPU usage, temperature, fan activity on Big Sur 11.0.1. Thinking I'm going to need to switch from OneDrive.
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Derek Berube
commented
Here is something interesting I noticed. The OneDrive app is using 112.8% CPU Utilization and if you look at the status menu from the toolbar, it says it is synching one file. However, when I opened up the directory where that one file is located in Finder, I can see the "syncing" icon to the right of almost every other file in that folder.
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João Pinto
commented
I've also noticed that there is a different behaviour when comparing the execution of same version of OneDrive, for the same account, using Big Sur (CPU issue) and High Sierra (no CPU issue).
I used dtrace to get the system calls performed by OneDrive and the infinite loop is only verified in Big Sur, with more than 3.000 calls per second to workq_kernreturn. The 100% CPU issue is result of this infinite loop:
sudo dtruss -p <OneDrive PID> -o
...
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
.../* workq_kernreturn commands */
#define WQOPS_THREAD_RETURN 0x04 /* parks the thread back into the kernel */
#define WQOPS_QUEUE_NEWSPISUPP 0x10 /* this is to check for newer SPI support */
#define WQOPS_QUEUE_REQTHREADS 0x20 /* request number of threads of a prio */
#define WQOPS_QUEUE_REQTHREADS2 0x30 /* request a number of threads in a given priority bucket */
#define WQOPS_THREAD_KEVENT_RETURN 0x40 /* parks the thread after delivering the passed kevent array */
#define WQOPS_SET_EVENT_MANAGER_PRIORITY 0x80 /* max() in the provided priority in the the priority of the event manager */
#define WQOPS_THREAD_WORKLOOP_RETURN 0x100 /* parks the thread after delivering the passed kevent array */
#define WQOPS_SHOULD_NARROW 0x200 /* checks whether we should narrow our concurrency */ -
João Pinto
commented
As other users already mentioned, this issue is still occurring on macOS Big Sur.
I've tested 3 different accounts and behaviour is exactly the same: OneDrive runs normally at launch but, as soon as a file is modified and all files are in sync, exactly 60 seconds later, CPU rises from 0% to 100%. The only way to make it drop to 0% again is to change/sync a new file; however, 60 seconds later, CPU rises again to 100% and stays like that endlessly.
Looks like there is a looping process after those 60 seconds, awaiting for file changes, consuming all the CPU and battery.
I've searched in other forums and I couldn't find any resolution or workaround for this issue, since no suggestion worked for me (reinstall application, turn Finder extension off, disable/enable files on-demand, fix permissions etc.).
Until this problem is solved, OneDrive for Mac is completely useless.
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Derek Berube
commented
I've opened four different cases with Microsoft Office 365 technical support and ALL OF THEM have been useless. The iCloud Drive synchronization agent uses 412 times less CPU resources synchronizing 67GB of data than OneDrive uses synchronizing 7GB of data.
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Karl Emil Nikka
commented
I can confirm that the issue persists on macOS Big Sur. Any update on when the new version with the architectural improvements will arrive?
