CPU Usage too high in High Sierra
MacOs 10.13.2
CPU Usage is too high while using one drive.
Please correct!
Jürgen Karl
shared this idea
We’re actively working on some architecture improvements that will significantly help reduce cases of high CPU.
364 comments
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Anonymous
commented
I have 3 different Tenants that I use OneDrive for, If I am on battery OneDrive is the culprit of reducing my battery to nothing in 20 minutes. I need to pause the app on all 3 to get use of my computer back again.
Truely this is such a bad experience and a hard fact the useability of onedrive is flawed. You also need to find a way to stop MACOS validating the apps every time they update, this takes five minutes to open outlook etc.
Please make the Office suite useable again, this is a nightmare of a solution as it stands. -
Roman Stirskyi
commented
The same problem with the new version of the operating system macOS Big Sur v. 11.2.3. To work on MacBook I have to stop work OneDrive!
That's just terrible! -
FeatheryFiddler
commented
Just want to chime in on this -- I'm using OneDrive on a 2014 MacBook Pro running Big Sur with Files on Demand turned on, and OneDrive is almost always at 100% or higher CPU usage as reported by Activity Monitor, even when I'm not doing anything. It does eventually settle down though, usually after about 10-20 minutes. One way to trigger this behavior is to open any Word file in the OneDrive folder, modify it, and save it. I am using the App Store versions of both apps (OneDrive, Word).
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Radovan
commented
Still working on it? It's 2021.
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Nic
commented
You have been "working on it" since 2019! Still NO change - since my office migrated their file storage from Dropbox to OnDrive I have become so inefficient as I cannot have OneDrive installed on my MacBook as everything freezes if it tries to sync my personal OneDrive and the Business one.
Not acceptable
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Josh
commented
This is totally unbearable. I have moved our IT system over to MS and regret it every single (work)day because of this.
My fan is going constantly, and it makes me physically stressed to try and work whilst my computer overheats and the fan screams.
I think I will have to move the whole company back to Google.
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cdaguin
commented
Unable to vote, the process seems broken. I face this problem for so many years that I'm in the process of stopping using OneDrive storage. I've setup a NextCloud box at home it's a bit of maintenance but now my cpu is quiet.
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Jeffrey
commented
Yes, this is obscene. Destroying battery life, heating up the M1 Macbooks like crazy, even though they run way cooler in video editing! Onedrive always lagging and freezing. We need M1 optimization and just a decently running app, what in the heck is going on?? I can't use office 365 to its fullest potential without a functioning OneDrive. Please fix already!!
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Todd
commented
Also reporting high CPU usage, temperature, fan activity on Big Sur 11.0.1. Thinking I'm going to need to switch from OneDrive.
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Derek Berube
commented
Here is something interesting I noticed. The OneDrive app is using 112.8% CPU Utilization and if you look at the status menu from the toolbar, it says it is synching one file. However, when I opened up the directory where that one file is located in Finder, I can see the "syncing" icon to the right of almost every other file in that folder.
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João Pinto
commented
I've also noticed that there is a different behaviour when comparing the execution of same version of OneDrive, for the same account, using Big Sur (CPU issue) and High Sierra (no CPU issue).
I used dtrace to get the system calls performed by OneDrive and the infinite loop is only verified in Big Sur, with more than 3.000 calls per second to workq_kernreturn. The 100% CPU issue is result of this infinite loop:
sudo dtruss -p <OneDrive PID> -o
...
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
0 workq_kernreturn(0x100, 0x70000D1FCB80, 0x2) = 0 -2
.../* workq_kernreturn commands */
#define WQOPS_THREAD_RETURN 0x04 /* parks the thread back into the kernel */
#define WQOPS_QUEUE_NEWSPISUPP 0x10 /* this is to check for newer SPI support */
#define WQOPS_QUEUE_REQTHREADS 0x20 /* request number of threads of a prio */
#define WQOPS_QUEUE_REQTHREADS2 0x30 /* request a number of threads in a given priority bucket */
#define WQOPS_THREAD_KEVENT_RETURN 0x40 /* parks the thread after delivering the passed kevent array */
#define WQOPS_SET_EVENT_MANAGER_PRIORITY 0x80 /* max() in the provided priority in the the priority of the event manager */
#define WQOPS_THREAD_WORKLOOP_RETURN 0x100 /* parks the thread after delivering the passed kevent array */
#define WQOPS_SHOULD_NARROW 0x200 /* checks whether we should narrow our concurrency */ -
João Pinto
commented
As other users already mentioned, this issue is still occurring on macOS Big Sur.
I've tested 3 different accounts and behaviour is exactly the same: OneDrive runs normally at launch but, as soon as a file is modified and all files are in sync, exactly 60 seconds later, CPU rises from 0% to 100%. The only way to make it drop to 0% again is to change/sync a new file; however, 60 seconds later, CPU rises again to 100% and stays like that endlessly.
Looks like there is a looping process after those 60 seconds, awaiting for file changes, consuming all the CPU and battery.
I've searched in other forums and I couldn't find any resolution or workaround for this issue, since no suggestion worked for me (reinstall application, turn Finder extension off, disable/enable files on-demand, fix permissions etc.).
Until this problem is solved, OneDrive for Mac is completely useless.
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Derek Berube
commented
I've opened four different cases with Microsoft Office 365 technical support and ALL OF THEM have been useless. The iCloud Drive synchronization agent uses 412 times less CPU resources synchronizing 67GB of data than OneDrive uses synchronizing 7GB of data.
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Karl Emil Nikka
commented
I can confirm that the issue persists on macOS Big Sur. Any update on when the new version with the architectural improvements will arrive?
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Thomas Dori
commented
Got the same issue on Big Sur. And I guess this issue is related to the ridiculous energy consumption (see attachment).
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Bernd Schwarz
commented
I have the same problem. Really obstructs productivity.
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Rasmus Linnet
commented
Same here. My MacBook Pro (as well as myself) is struggling with this daily. I've started to pause the sync for the entire workday because its eating up system ressources and battery. If I had know I wouldn't have made the move from Dropbox Teams to Sharepoint / OneDrive.
A daily headache. A complete waste of time (and money) as it is - and have been for way too long. Come on Microsoft, its a bit embarrassing to keep waiting for a fix. -
mat
commented
3 years I'm waiting for this to be fixed. Thought the Big Sur updates might be a fix for it. Useless, no change. 100% usage even when theres nothing interacting with the thing at all. Continuously says 167 changes to sync when I havnt chagned a thing in months!
NOT IMPRESSED. PLEASE FIX ASAP! I am on the verge of moving my entire company and all our workers off one drive cause of this!
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Mesut Yılmaz
commented
Same problem on catalina.
Looking forward to see a solution asap.
Thanks
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Leonid Bobovich
commented
Any news ? The status on Big Sur is same as previos Mac OS versions. 100% CPU utilization. Notice that your apps is just syncing files over the internet. It's obvious design for 21 century. What is your app doing ? Are you increase CO2 level ? Are you heating air ? Are you mining crypto on my laptop ? because of app i/o or network activity are not justify such high CPU usage. If you can't handle simple CS arch so at least provide some control for CPU usage in app if you are not capable to fix download over few years.
