OneDrive Personal Vault Needs To Allow Users To Lengthen 20 Minute Limit
Uploading large files like videos and other files is impossible when there is a 20 minute limit and it keeps timing out. OneDrive shows the drive is Inactive when in fact it is still active then I have to keep logging in. I spent days trying to upload files and it keeps logging out if I don't select to continue. If I am away from the computer it will log out and I don't even know it has been idle and not uploading.
Why does OneDrive consider it idle and inactive when it is trying to upload then the 20 minute limit interferes and halts the upload process. The 20 minute limit needs to either be expanded or allow users to set their own limits. Microsoft needs to stop controlling our computers based on their standards. The user should have that right and be allowed to set their own custom limit. I can see it logging out, but not while it is still uploading and needs hours not minutes to finish.
The experience has been very frustrating and for me a worthless addition if I cannot upload files without it timing out. I will never use it again and will not recommend it until this is fixed. I may also get rid of OneDrive for good. I liked the security, but it does no good if it does not remain active. Even after disabling Personal Vault, it still forced me to log in repeatedly the day I did it because it was taking so long to delete the files that remained in it. The next day it was back to normal.
I disabled the Personal Vault so I cannot give screen shots. I also could not find where the OneDrive logs are hidden. Make things easy for the user, Microsoft. You seem to forget we paid for our computers and we should have more rights. If I had a choice, I would go back to Windows 8.1 where the user had control not Microsoft
Bogdan Kecman commented
Whoever designed this unchangeable 20min limit should be put in front of 9600 baud modem to download Win3.11 disk images and sit through the whole **** thing and later on, to finalize the punishment, install and use the Win3.11 for workgroups at least a month.
The PV should NEVER close as long as there's uploads going. The 20min "timeout" is great, but TIMEOUT, so when there's NO TRAFFIC going on after 20min (actually after CONFIGURABLE TIME) close the darn thing.
Helen J. Dimaki commented
I had the same problem, recently. I have encountered this problem, not uploading in the OneDrive app in the PC, but using OneDrive in any browser. Being in despair, I have tried to upload the same folders not only in Personal Vault but also general in my OneDrive files. In the end, I have figured out that something may be holding uploading time in general in OneDrive. How much time would normally take to upload 5GB? It seemed that it may take a day. The process takes too long. I feel that upload time command should be reviewed, also.
I encountered a similar problem, but MS OneDrive team was very helpful in fixing it (Though it took a day to identify the actual cause). I respect them. I suggest that they provide better instructions about the Personal Vault, especially one that cautions us to add files progressively within the timing period. Beyond that, I suggest providing three toggle buttons so we can select a timeout period of 20 minutes, 60 minutes or 240 minutes. That way the Personal Vault will not be accidentally left open which would cause new complaints. I also suggest that they add a procedure to HELP so many users can fix the problem themselves without having to contact the OneDrive team. The procedure that worked for me began with checking the box for hidden files in View, renaming the exposed folder, then clicking on OneDrive in the taskbar to get files to sync. I hope that helps others.
Could not agree more - the vault concept is good but the execution of it is very poor as it currently stands. Receiving a patronising email from MS support to try ZIP compression really topped things off.
Moving a large number of files using File Explorer to the Personal Vault will cause File Explorer to crash and will cause sync problems should the Personal Vault window close before syncing is done.
Since syncing time is unpredictable I would like to see an option for Personal Vault to remain open until if finishes syncing, however long that takes (since I can't predict it myself or giving an outlandish amount of time to keep the window open)