OneDrive Deleting Files and other sync issues. Proposal: Give me 100% confidence on base sync and collaboration
Onedrive is not performing its primary purpose, syncing for collaboration. OneDrive (OD) sync deleting files. Witnessed by MS Support (Tata, did a great job) on a screenshare call.
I have experienced very basic sync issues many times including a few additional items. This has cost our business many many hours of rework manually resolving the issues. The most serious outlined below. I have spent almost 2 hours on support calls and shared 13 e-mails without resolution.
I have used Google Drive and Google Apps for the past 3 years on business and 10 years personal, I never experienced any sync issues or collaboration troubles.
I have Mac, Windows, iPhone and iPad connecting, I have OneDrive Business and OneDrive Personal subscriptions. I have a Mac book pro running latest software for both Mac and Windows Office Apps. I have a 1GB internet connections. My colleague the same.
1) On an MS Support call we made a new file in Windows OD, Online OD and Mac OD, shortly after these new files sync'd on all my devices. A few moments later all the files, including three more were ABSENT (assume auto deleted) from all OD except Mac OD. MS Support captured images and and logged this in my ticket above
2) Sync issues causing me to be forced into saving a copy of file (mostly Excel). Causing me to have to perform a manual merge (back in data cell by cell, as not sure when the sync’d failed) of the changes from the original doc.
3) OD Mac shows errors on file / folder name whereas OD Windows shows files / folder but no error, again MS Support have example on the ticket.