Central reporting to see which users have synchronisation issues
Central repository or reporting capability to see which users have synchronisation issues
At Ignite 2019 we announced that we are working on this. No timelines to share yet but we’re looking forward to provide a way to understand sync issues/status!
Important for TR
The main problem with users is synchronization issue and it's currently impossible to manage or know who is the users who have issues
One of the problematic scenarios is synchronization with vp\senior users and the inability to know the status and as a result, customers are testing another solution that provides this feature.
Mor Asher commented
You’re loosing precious points when there is no central location where the system administrator has no visibility into end users’ sync issues. You’re putting organizational data at risk.
Mano Dory commented
This needs to be done ASAP!!!
As an IT we should be have central managed function to support users problem to sync with their OneDrive
Microsoft pushes OneDrive to be the main productivity and file repo. The administrator should have visibility by report or central management site to view all sync issue and be able to see which client haven't synchronize for 30/60/90/120 Days etc. We as IT moves the responsibility to the users while there is an issue it is our responsibility to the data availability.
This is a real business risk for data availability.
Lewis Eigen commented
This would really be useful.
Chris Webb commented
We use a client desktop backup tool to bridge this gap, but it would be nice to have a dashboard so we can get rid of the need for this backup tool. It's expensive to cover the "Broken sync" client scenario. Not end of world since another layer of protection is always good, but would be nice to have one less product to maintain.
I highly agree with this feature. I really hope this gets implemented. Shouldn't be hard to do.
Yawhann Chong commented
I agree that a dashboard is important. I've had to deploy Resilio Sync on top of Office 365 instead of using OneDrive for Business and SharePoint Online.
However, I think fixing their client and sync engine should be the real priority instead of a dashboard.
Micah Rairdon commented
Losing data all the time because people don't rwalize the client isn't syncing
David white commented
Excellent idea while the sync client is so flakey
Jason Otribin commented
Staff think they are synching to the cloud when the client has actually failed (common problem on both Mac and Windows). Data loss potential is real.
When looking at users who work in many locations across our organization, it would be helpful to have a centralized dashboard to look at what clients are syncing and include the following information: last time client synchronized, are there files that are failing to upload/download and the status of the client (sync pending, sync complete, etc.).
Great request... Has anyone found a workaround for this? Like parsing the syncdiagnostics.log for the 'changestoprocess' field?