Requests made numerous times that you fix audio in .3gp format that does not play in a video to my Lumia 640 phone sent from my daughter's iphone on my Windows 7 computer at my online Onedrive.live.com account. All I ever got from Onedrive Support was many back-and-forth emails on several occasions to perform so many steps that never solved the problem and were not my preference of choice to use/try, i.e. use Internet Explorer brower--I use Firefox--and a slew of others steps that NEVER resolved the problem. WHAT GOOD IS A CLOUD IF IT CAN'T PLAY SOUND/AUDIO OF STANDARD INDUSTRY FORMATS SUCH AS POPULAR 3GPFROM IPHONES!!! JUST FIX THE ONEDRIVE ISSUE OF CORRECTING AUDIO TO PLAY WITH SOUND IN .3PG FORMAT!!! After numerous requests to Support Staff, the issue is not something that is unknown--JUST SIMPLY FIX IT ON YOUR END instead of driving customers crazy with the laborious email and back and forth use suggestions that are not preferred by users. If not there are better clouds and product services out there that can accommodate requests that have spanned a year waiting for resolution that never comes on your end, MS Onedrive, for something that is a given industry standard elsewhere.

Further, don't send me emails telling me to do many steps that I have already done several times that did not solve the problem. Please contact your own programmers/developers to fix the audio to play on 3gp format videos on your end instead, as it is a current popular format.

Attachments: .3gp format videos that will not play sound on onedrive.live.com