Anyone who provides a service to multi-languages needs to have a multi-language Content. By allowing each document to have multiple translations, users would be able to read through the content in their respective language.

Ability to sub-categorize Topics

It would be nice to add keywords to the knowledge base articles so that customer searches could return more relevant articles. I have started to put keywords at the bottom of our knowledge base articles and it improves searchability greatly but it would be better if they were hidden from the customer.

I would like to associate a document with more than one "category" and I would like the option to open the widget directly into a "category" via a script

It would be great if you reported on what people were writing in the search panel on the knowledge base, this would allow for population of missing FAQs and drive up self serve rates.

Some articles are closely related to other articles. I would like to be able to link from one to the other wiki-style, or maybe a "picker" interface to select another article when adding a link, and the article URL would be automatically filled in.

Currently it's only possible by navigating to the other article, clicking "view on site", then copying and pasting the link back to the original editor.

We currently have all of our documentation in the form of PDFs. It would be a huge PLUS if we could attach files (other than CSVs) to Knowledge Base articles.

When I embed the "contact us" widget into a specific service's page, it'd be nice to limit the auto-searched "matches" to that service category. Can you implement a way to restrict the results in the contact us widget to a category or a subset of categories?

Admins should be able to see articles that are still in draft form on the user's Knowledge Base page - seeing the article where it will be published gives a much better sense of what it will look like than in the current squashed column. My work flow would then be as follows: one browser tab open with the edit window and one tab with the KB page. Every time I make edits I save them, change to the KB tab and refresh to see what it looks like.

We encourage our own employees (most of whom are NOT ZenRep admins) to search our product HelpDesk Knowledge Base articles if they need information about our product. I understand these searches are counted in the analytics report.
I would like you to add a filter that excludes specific IPs and company domains so these results are not captured in the analytics.

We want to use the feedback feature, but don't need the knowledge base. Even if there are no articles in the KB, it still shows up on the page.

The request is for a switch to turn the knowledge base off while retaining forums/voting.

the previously submitted by users changes are not visible so they have to remember which messages they've edited to skip them.

It would be great to be able to manage the order in which topics appear in the knowledge base. I'd like to make certain topics-- i.e., "Getting Started" appear at the top, and more arcane topics appear further down on the page. Add a "reorder topics" feature in the Admin console?

Would also be useful if the control panel accurately previewed what the article will look like when live - seems some textile markup isn't displayed correctly (lists for example)

It would be very valuable to have a permalink for knowledge base articles that we can link to in our app and that we can be sure that the link won't change if we update the title or change category or any of that stuff..

thanks

It would be nice if you could add videos to knowledge base articles. In many cases, it is nice to explain how to do something with words and with a video.

If you are running private forums, but want to utilize the knowledge base, it seems the articles are public. I would like the ability to make them private (so only logged in users to feedback site could view them).

It's sometimes difficult to find KB articles within the admin console - there's no category sorting.

Be able to select which knowledge base articles show up in the in the widget. Right now there is no way to select which articles show up as the default articles in the widget.

Why can't we? They're unpublished, so the end user never sees them, but being able to see the category when using as a canned response would be immensely helpful.