Feedback by UserVoice

Rich Duggan

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    Rich Duggan commented  · 

    We have discovered a different, but related, problem related to search and Files on Demand and are wondering how widespread it is. We engaged a multi-day support incident with Microsoft without a resolution. All they did was direct us to UserVoice. Very frustrating!

    We have an Office 365 for Education tenant and have been migrating users from our file servers to OneDrive with Files On Demand. Starting in the last week or so we are finding files and folders being downloaded even though our OneDrive default is set to "Save space and download files as you use them" via group policy. If we right-click the folder and select "Free up space" the files return to placeholders temporarily, then start downloading again with SearchProtocolHost.exe listed under the file being downloaded in the OneDrive status box. This is happening both with folders/files in users' individual storage and in shared storage in Office 365 groups. Some of our groups have very large amounts of data that exceed the capacity of their local hard drives, which is why we waited for Files on Demand before we started this migration. We can't continue until this is solved. We are running Windows 10 Version 10.0.17134.228 and OneDrive 18.131.0701.0007. We have discovered that disabling and stopping the Windows Search service stops the download problem, but this is not an acceptable solution.

    The agent I was working with has acknowledged that she was able to reproduce the problem in her test environment, but she was unable to connect us with a bug ID or other formal acknowledgement of the issue. I have no confidence that the Windows team has any knowledge of this problem and this is a serious flaw in the OneDrive/Windows relationship which has the potential to cause widespread damage. This issue should be escalated until we know the plan for resolution and a KB article, or a hotfix, is issued.

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