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  1. 16 votes
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    Anonymous commented  · 

    We have this problem with a single client and it is continuous every week.

    Need to understand with 100% certainty, what is causing the error, and as stated, what can be done to mitigate the issue.

    Example of what normally causes fault: User moves zip to SharePoint site (synced via file explorer) and extracts contents in the same location. The PDF's are around 8-2MB in size (15mb is the limit) and then they don't sync, then stop all other files from syncing and then the user starts to loose data because of this.

    I can't advise on what can be done as there is no knowledge base on what causes it

    Anonymous supported this idea  · 

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