OneDrive


Feedback by UserVoice

Anonymous

My feedback

  1. 1,256 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Anonymous supported this idea  · 
    An error occurred while saving the comment
    Anonymous commented  · 

    Microsoft, what is your status on this problem? We have been suffering with sync breakdowns for 2-1/2 years now. Files On-Demand helped but did not solve the problem, and we have suffered data loss because of the problem. Sometimes, the sync becomes so broken that it simply gives up and starts over, but gets no farther the second time or the third, and a user's local changes will never be synchronized to SharePoint Online. Office 365 Enterprise Support always refuses to help us collect data that you could use to diagnose the problem, and their solution is for us to disconnect the sync, delete the local files, and reconnect the sync, which means a lot of lost data and productivity each time.

    Having some idea of what you are doing to work on it or a timeline when you anticipate having the problem fixed would be helpful. We've been begging for this to be fixed since June of 2017.

  2. 45 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Anonymous supported this idea  · 

Feedback and Knowledge Base